Arney Guess Goldsmith — Local services in Chattanooga

I took in two rings for sizing and repair of one. Neither of the rings were expensive compared to the shop inventory, however both have great sentimental value to me. The gold ring was sized and ready for pickup prior to the expected date. When I arrived back at the shop, I was immediately told the silver ring needing repair was "unrepairable". ?????. It was handed back to me as if it had some disease on it. Seriously, the salesman actually grimaced as he dropped the ring in my hand! It truly felt like a Pretty Woman moment, as at the same time, there was also a couple at another display case purchasing a massively expensive diamond ring. The reason I used this business was because they are local to my community and they were highly recommended. Don't let the "goldsmith" in the name fool you. Apparently they don't/can't repair mexican silver rings. Also apparent that my measly $100 dollar repair bill was not at a sufficient price point and therefore unimportant. That was certainly how I was felt to have been treated. The entire process was uncomfortable, unexpected but highly enlightening. Point made. They do not need my future business. The repair of my gold band was done but my overall experience barely warrants the two...

I came to Arney Guess with a custom designed engagement ring with heirloom diamonds. A prong had broken off and there were a few design flaws that I wanted to have addressed. Isaac gave us our options - a "fix it now" option to simply fix the prong but may involve another fix down the road, and a "fix it right" option., which involved rebuilding the ring. Both were within our budget. We chose the second option since the diamonds are from family members and I wanted no chance of losing one. This option also completely addressed the design flaws we wanted to fix. I came back in to review the mold, and give the go-ahead for the actual ring, and before I knew it - I received a text that said it was ready for pickup! We picked it up today and I am even more in love with it than when I first got it - which I didn't think was possible. The work is impeccable - and the craftsmanship is stunning. Also - the communication from everyone at the shop was great! I will never go another place for any...

My mother and I went in to have her deceased father's ring remade for her. It's very sentimental and we needed a place we trusted. Arney Guess and his team have served our community for many years so I felt very comfortable taking her there. Drew went over all of our options and we found the perfect setting for my mom at a very reasonable cost.

While we were there, I had a stone moved from a ring, into a necklace. Again, the cost was very reasonable and the craftsmanship of both pieces was perfect.

They also offered a credit for the pieces we no longer needed. That was an unexpected bonus.

From craftsmanship to cost, to customer service, everything was perfect. We will certainly be back for all of our jewelry needs in the future. We can't...