Charlotte's Web Monogramming & Gifts — Local services in Chattanooga

I have shopped here a few times, and though the staff isn't super welcoming, I keep giving them a shot. Yesterday sealed the deal for me. I came in looking for teacher gifts - I was the only person shopping in the store. Two women were working behind the cash wrap and one on the floor. Not a single person even acknowledged the fact that I walked in. No hi, how can we help you, are you looking for something specific, etc. In the past I can at least get a hi! After looking around aimlessly for about 10 minutes another customer arrived, who I can only assume to be a regular, and was immediately greeted. Hmm... interesting. Then, another woman came out from the back - keep in mind I'm still looking around - the woman from the back greets this woman asks what she is looking for, and proceeds to essentially walk her around the store, personally shopping for her.

Still not a single hi or hello from anyone. As I'm checking out the ONLY thing I was asked by the employee was "do you want this gift wrapped?" Nothing else.

I don't EVER leave negative reviews, but this had to be said. Super disappointed in this entire experience/store. Like I said, they have never been overly friendly here -- but they are clearly capable of it. Cute stuff, but dang, what a horrible experience...

I came into this store looking for a gift to give to a chief nursing officer as a thank you for working so closely with my company. I wasn’t greeted, the employees just walked past me, I event stood in front of the register browsing and still nothing. A white woman comes in and immediately is greeted as walked out the door. It’s been awhile since I’ve experienced discrimination as a light skinned half Mexican. I had on my professional attire; idk if I looked like a person who won’t spend money, but I get a corporate card to treat my clients very nicely. I’ll never recommend this place or stop by again during my often travels to Chattanooga. It’s a shame people like you still exist...

Extremely disappointed with the customer service. I visited Charlotte’s Web to return a brand new, unused item just one day after purchasing it. Instead of being met with understanding or professionalism, I was spoken to by Nicole in a condescending and arrogant tone as she recited the store’s rigid “store credit only” policy. I fully respect a business’s right to set policies—but delivering them in a demeaning way is unacceptable. Customer service should reflect the values of the brand, and unfortunately, this experience did the opposite. I won’t be returning, and I wouldn’t recommend this store based on how I...