Providence Computers — Local services in Chesapeake

Providence computers always has what I need and they were very helpful. Thanks again guys for years of great service. Today I needed a 1 to 3 fan splitter. They had it unlike the big box stores. I also wanted to get an air cooler so I didn’t have to use a water cooler anymore even though I have used closed loop water coolers for a decade with no problem. Sure enough they had the newest version in stock of the model I wanted, which no big box store has stocked. I was still on the fence whether to spend money on something I already had under control. I ended up happily buying that air cooler from them and they also had the top-of-the-line thermal compound in stock and, oh boy!, my temps are the same as if it was water cooled. I didn’t even install 120 mm fans on the back and top but the case is open so in my case, no pun intended, it’s not needed. So the funny thing is I didn’t really need the 1 to 3 fan splitter but I’m still glad I got it anyway. Thanks again! Also while I was in there I saw them help a lady get a laptop charger that they had in stock. ...

They replaced a mother board and power supply for me. Easy enough for someone that knows what they are doing.

I asked if the drivers for the mother board were loaded into Windows. The man that worked on my computer looked me right in the eye and said "Yes".

Upon booting up the computer I discovered that he had lied to my face. None of the drivers were loaded for the components on the mother board. I had to find and download the drivers for my new sound card, Ethernet adapter, graphics card and USB ports.

I would have understood if he had said "No, I did not do that for you" and I had to figure it out, but that is not what happened. He literally lied to my face.

Their prices are 25% to 50% higher for parts than what you can find elsewhere. They charge full list price for parts and labor.

Do your shopping before going there. I was unable to do so at the last minute when I needed my work computer repaired and I paid dearly for it.

They did repair the computer in a...

Staff is knowledgeable and friendly. They also produce a quality work product at a more than reasonable rate. I brought in my Surface Pro 7 after being turned away from UbreakIfix and Best Buy to have my screen repaired. Not only did they repair the screen but they did it quickly, 2 day turnaround. I work for a fortune 100 Technology company, being in this field for over 25 years, Providence Computer sets the bar for the support you need easily out performing "Big Box" stores. Speaking with the staff it came to light some people may have an issue with their prices, but what these individuals aren't thinking of is the cost of the part needing repair. If you separate the part from the labor you will find their labor rate is below industry norms and frankly half my rate when I use to do side work. If you don't want to be a number, spoken down to, or just rather support local "Mom and Pop" stores then Providence should be top of the list for your...