Your Time Fitness- Open 24/7 — Local services in Chesapeake

My grandmother gave me a 100 dollar gift card to this gym. Ryan told me that it was all fine and dandy but needed my credit card info to sign me up as a real member. I said no problem. He proceeded to write out the contract for 2 years. I told him I didn't want two years. I just want the three months. He said he had to do it and all I had to do was come in with my contract before the three months is up and I can easily cancel. Well, three months later and he looks at my contract and says I can't cancel unless I move or have a doctors note saying I physically cannot workout anymore. I shouldn't have signed it. I clearly learned my lesson. BUT I was also told I can freeze my account while I'm in school for as long as I'm actually in school and that hey need a school schedule to prove that. Now Ryan is telling me I can only freeze my account 3 times a year. The guy is pushy too. He'll say whatever to get you to sign. Like I said, I've learned my lesson, but now I'm stuck with a two year contract. The gym is small and incredibly outdated. I do appreciate the convenience of the place and how it is never crowded, but I am convinced that a fair amount of people landed in the position I am in. Check it out before you signup. Ryan is a nice...

Very small and over crowded with machines. Would be better if machines were arranged in a way that the machines weren't so close to each other that you can smell the person if they are on the machine next to or in front of you. The free weights/dumbbells are not accurate in weight (20 lb weights are actually 22.5 lbs, I've actually went and weighed them bc I could tell a difference and knew I wasn't having an off day). There are no sets of kettle bells, just one size of each. Not good when you're wanting to do lunges or something of the sort and you prefer kettle bells to dumbbells (that aren't accurate in weight) and you want one in each hand, you can't bc again, there's only one of each size. Holes in the walls and stuffed with rags instead of being fixed! Lose your membership card, it's not working all the time, or want to cancel your membership? Good luck with that. No one is ever in the office and they never call you back! For the price and area, one would expect more. Better off going to Planet Fitness. At least someone is actually there if you have questions, it's clean, better organized and no holes in the walls and easy to cancel membership! I'm surprised this place...

place is ok, decent amount of work out equipment not all in the greatest shape, some of the cardio equipment is broken but its never really to packed. My biggest issue was customer service was terrible. The guy who works there who i assume is the manager is never in, and never calls back. wouldn't let me remove my roommate from the "family plan" when he deployed so I'm stuck paying for him for a year. also told me i couldn't cancel my membership even when i was willing to pay fees, when i found out i had cancer and lost a lung. Didn't even try to work with me just said "sorry, unless you can't even walk, thats not a reason to cancel". Id highly recommend taking your business else where. For a few dollars more you can get a membership at one life and the customer service there is...