Kroger — Local services in Chesapeake

@kroger: My friend is battling cancer and I went in to get her a nice assortment when I got there I notice the florists was busy putting flowers out and I kept about my way looking for nice flowers. The flowers were not all the best so I found a new location on my phone and was heading there which was about 10 minutes. Heading out the door I noticed the only breast cancer ribbon balloon and decided to buy it and add to my gift…I grabbed it not noticing it was a little deflated but headed to the register and this is where the best customer service started. The florists Jo (female) noticed me and stop every thing she was doing and offered to put more air in the balloon.. She then asked if I found what I was looking for I told her no I was heading somewhere else.. This beautiful soul said no let me see what I can do and she took her time to get me nice flowers and put them together for me as well.. She was very patient, professional, kind, and empathetic when she found out my good friend just had surgery last night. By the end we hugged I cried at how sweet and patient and nice she was.. Anyone who could care less would not have even stopped me to offer to add air to the balloon. Believe me I go to Kroger all the time and this was my first time being treated so kindly it gave me goosebumps cause people are just not nice anymore even at their job..Thank you Ms JO and thank you Kroger for recognizing what a wonderful asset she is to you company to hire...

Update: it smells of rotting meat every time myself or my husband has gone in. Clearly a quality issue here. That wine was there before I got to check out and was still there when I left. Nobody seemed concerned with cleaning it up or ensuring it didn't spread to where people were walking. Went in last night, 9/1, to get some essentials after moving into our house. Had just over $200 in items when I went to check out. No open registers, except the self check-out. Walked up and asked the young lady if there were any open registers to which she replied no. I had 43 items that I ended up having to scan and bag myself while 3 young "workers" stood watch over the self check-out. The young lady seemed to think it was pretty funny since she kept snickering and smiling in my direction. When I was just about done, I look over to see a young man on the register checking a few people out. You think the young lady, or one of them could have offered to open a register? Apparently not. So Kroger pays workers to stand around hanging out while they expect you to scan and bag your own cart, no longer a choice. Moving forward, I'll venture a little further to another...

Kroger is my go to grocery store when I'm in the Chesapeake VA area. There is one lady named Bonnie who has the most nasty nice attitude. Bonnie needs to be removed from the customer service counter. Bonnie's customer service is horrible. If I address you by your name since you are wearing a name tag, please don't look at me as if I called you out your name. Another occasion I asked her if I could purchase a book of scratch off tickets. Reply was get them out the machine. When purchasing a book you have to purchase from the counter because you want a unopened pack. Tonight instead of giving me undivided attention Bonnie is conducting a conversation with her fellow coworkers. I even had to reach around the plexiglass protection barrier to get my bags. Thank GOD I'm tall and have long arms. Please place Bonnie over the self check out area or somewhere she doesn't have to tell with...