CVS — Local services in Cheshire

I’ve tried giving the benefit of the doubt to this pharmacy. The first run in was to pick up a topical cream. I received a text that it was ready, arrived and was told no prescription was ever submitted and that there wasn’t a prescription version of the topical cream. Returned to the doctor confused, had to pick up the prescription from a different pharmacy. The lanolin that the pharmacist had directed me to was absolutely not what had been prescribed. The second was to pick up a prescription for my wife. I was told they needed to update her insurance and that there wasn’t time to do it because the line was too long. No other questions. After a half hour I asked how to transfer the prescription to the prospect CVS. One phone call later I gathered everything I needed, and was taken care of at the service desk in under a minute. Turns out since we have Caremark, that only my wife’s name and date of birth was needed. Which the Cheshire CVS could have done if they’d asked any questions before brushing me aside.

Save yourself the hassle and go...

The fridge has been broken for months now, and they haven’t ever cleaned out the fridges from the now expired warm drinks. The self checkout machines are constantly broken. The pharmacy team is constantly changing, and they are very difficult to work with, even my doctor office commented on their lack of understanding for the insurance related issues. They also have a bit of an attitude at the pharmacy, and usually have an extremely long line compared to other pharmacies I visited. CVS is trying too hard in terms of making this a health center/ pharmacy, they should have separate locations that are dedicated to just being a pharmacy. I’ve always had my scripts here, but it’s about time I change to rite aid I suppose. No wonder CVS is closing so many stores and has so many that are outdated inside and out.

Picture attached is of their dirty bathroom, and of course one is...

It takes a lot for me to write a review and even more so to write a negative review. As many reviews before me have said, I have tried to give this pharmacy the benefit of the doubt, but they are horrendous. They call to say scripts are ready, only to come and be told it isn’t ready. The robo calls which I have unsubscribed to countless times, resume every time you refill or get a new script. I’m here for the 3rd time today to get a script I was told would be ready in 20 minutes, 6 hours ago. And now, it’s still not ready! Connie, the head Pharmacist has always been nothing but friendly and helpful but he is only as strong as his weakest link. As others have said this pharmacy either cannot handle the volume or it is not managed well at all. I will be switching to Rite Aid...