Verizon — Local services in Chesterton

I would like to take a moment to recognize and genuinely commend Vanessa, a sales representative at Verizon, for her outstanding service and professionalism during my recent visit. From the moment I walked in, Vanessa greeted me with a warm, approachable attitude that immediately made me feel like more than just another customer. She listened carefully to my concerns, asked thoughtful questions to understand my needs, and provided expert guidance without ever being pushy or sales-driven. What stood out most was her ability to translate technical details into clear, helpful explanations. I came in feeling unsure about which plan or device would best suit my usage habits, but Vanessa broke it all down with patience and clarity. Her knowledge of Verizon’s offerings was impressive, and she walked me through options that were not only cost-effective but tailored to what I truly needed. Even when faced with some logistical hiccups during activation, Vanessa remained composed, solution-focused, and transparent throughout the process. She followed up to ensure everything was working correctly and that I was fully satisfied with the service. In a time when genuine customer service feels increasingly rare, Vanessa’s authenticity, expertise, and integrity truly made a lasting impression. She reflects the very best of Verizon’s brand values, and I’m grateful to have had her assistance. If there’s any internal recognition system at Verizon, I hope this message helps highlight Vanessa as an invaluable asset to the team. She absolutely...

On December 18 I went into the store because my phone did not work. My phone was restored but the salesman told me that the next time it went out I might lose all of my data and I should buy a new phone. He also told me that they had a promotional and if I bought a HUM, I would have no line charges for it. Six hours later my data was finally loaded and I thought I had paid for the phone and the HUM ($29.95). Soon I found that the HUM was available for $9.95 on line and if I had gone to a verizon store they would have given me back the $20.00 difference. In addition, thought that I had paid for the phone. At no time was I quoted a price of $409.00 or I never would have purchased the phone. I went on vacation and came back 2 days over the 14 day limit for returning the HUM (it would have been legal at a verizon store to return without penalty). I complained and the manager told me she would call back the next day. A week later I called and she said she was still working on it. Today she told me that she had tried to call but had not left a message. Verizon called the store for me and I asked to know what was on the receipt I had paid. I was told that the manager could not tell me over the phone or send me a copy of the receipt but I would have to come in to see it. I never want to go to the store or by it again. Be forewarned, if you want a verizon product go to a VERIZON store.By the way TCC doubles the re shelving fee...

Changed 4 phones over from AT&T to Verizon with all the promised deals. Buy one get one phone free, and pay off all the old phones. Some of the phones needed to be ordered and by the time they all got there the deal had ended. The salesperson had to assign new numbers to the phones for a day because they were having trouble confirming all the deals. It took me over 2 months and many hours to get most of the deals that were promised because of the new number assignment. And one of the phones were never paid back (about $500). Because of the problem the manager put on 4 screen protectors for free and promised lifetime replacement. When I went to get the first one replaced they had already stopped using that brand, so he had to get it from another store. So he put it in my records that I was owed these new screen protectors. When I went to get the 2nd replaced the old manager had left and the new manager DID NOT HONOR any more free screen protectors. He promised to have the owner call me and I never got a phone call back. They are not a trustworthy company and most of the problems had to be fixed at the Verizon store in Valpo because it was a company store. Buyer Be Ware. Use the company...