Tyrrell Chevrolet Company — Local services in Cheyenne

My purchase, after I signed the papers and you received my money, has been a absolute nightmare. Less than five miles down the road I started having trouble and it has gone downhill from there. I purchased a 2008 Hummer H2 on Sept 20th and returned to Fort Worth on the 22nd and have yet to have the vehicle in my possession since. It has been sitting at Chevy dealerships for 22 days.

I was informed yesterday by Craig that your dealership was doing nothing more to ensure my satisfaction and denied my request of refunding my money and repossessing your broken Hummer. I guess your email below is just a nice marketing piece but is not a true core value that you are committed to achieving. I was given every assurance, by Harry, that the vehicle was in perfect working order with the exception of a few minor dings and scratches which were acceptable. I specifically asked Harry about the door locks and the cruise and he told me ALL vehicles at Tyrell's are gone over with a fine tooth comb before being sold. I specifically asked about the cruise and door locks as these are known issues with H2s.

Less than ten minutes down the road the service engine light came on and the tachometer stopped working. Shortly thereafter we drove through a light rain shower and water started dripping on the dash. There is a water stain on the headliner, that upon further inspection is visible in the photos you put online when you listed the vehicle. I was told by Craig that I was given an opportunity to test drive the vehicle so I could have noticed the leak at that time. Since it was a bright sunny day, I asked Craig, at least half a dozen times, how he recommended I check, during a 10 minute test drive, to see if the vehicle was leaking and he refused to even attempt to answer that question.

The temperature gauge in the rearview mirror is not even connected which is evidenced by an error code in the display. I assumed it just needed to be programmed but quickly found out, after reading the owner's manual, that was not the case... again shortly after signing the papers. As a Chevy dealer, that supposedly goes over all vehicles with a fine tooth comb, how was this missed? Especially after I was told by Harry that everything was in perfect working order.

Craig repeatedly told me he didn't have enough profit in the deal to pay for these items. However don't ethics, integrity and customer satisfaction trump profit or are those character qualities conditional only upon whether or not you can AFFORD to display them? The true character of a man or company are only displayed during adversity and Craig has come up extremely wanting where that is concerned. Being in the service business as well, I know what customer service is all about. I can't help but wonder if Craig's attitude would be different if I owned a successful business in Cheyenne, instead of Fort Worth, and knew thousands of people of which I could tell of my experience with your dealership. Since I'm hundreds of miles away and not likely to ever do business with you again... I guess he doesn't care. Again it sure seems as if your character and commitment to my satisfaction are conditional.

Craig promised me yesterday that I would receive a call from the GM first thing this morning and I'm still waiting which is no surprise since every time I have spoken to him this week was only the result of me...

Had a recall on my vehicle and was told when I came in for that, they would fix my air conditioner as it was broken. Which they told me during an oil change. Confirmed they had the part and would only take two hours to do both the recall and fix my air conditioner. Made an appointment which Loren confirmed over email. I asked her to verify that the part was there and would be taken care of when I dropped it off. She stated “we looked up the part that was suggested for the replacement and we do have it.” Dropped my car off at 8 am and ran some errands. Called at 10 (after my two hours) and the lady who answered the phone (again Loren), said we are just finishing up. I got there, they told me there driving it around to make sure it is fixed. An hour goes by and I go check the status. Come to find out, they took someone else vehicle in front of mine, so mine hadn’t even been seen yet. Then she comes out to tell me they don’t have the part, after another hour of waiting. I waited at the dealership for four hours. I left without getting it washed or my air conditioner fixed and will find somewhere else that can do it. The worst service I have ever seen. It wasn’t until I said something, someone helped me, or offered any help. I spoke to a gentleman and he informed me, Loren doesn’t even work service and shouldn’t be telling people thing over emails that she doesn’t know, because they didn’t have the part. I will get my vehicle serviced else where from this point forwarded. Absolutely disappointed.

Update: I took my vehicle back as I complained to the service supervisor. They brought my vehicle back and "fixed" my air conditioner for a discounted rate and threw in a free oil change. I have since been in 4 additional times with no resolution. My air conditioner was never fixed and after "weeks" of bringing it back and running all these "tests" in they still haven't come up with answers. Every time I come in, they have no idea why I am there, (even though I was in constant contact with them) they can never give me any answers, and they make me wait hours. Ask them how long it will take, they said, "could be a couple hours, could be all day, i don't know." And every time I come in, I ask for a oil change and still haven't received it. They had my vehicle for an entire week and even when I called to ask them to do it, and they assured me they would, I show up to pick up my car and it still wasn't done. I refuse to use their services anymore due to their complete lack of respect for...

Starting off with a 0 star rating! Save yourself the time, money and stress and go somewhere else. I came here for an oil change at the beginning of August knowing I needed new tires by winter just for their service “manager” to continually threaten me about them coming apart and not being able to drive it daily, when one of their main techs said I would be fine to get them before it snows. I was quoted for total out the door if I ordered and did service through them. Well fast forward to two weeks later when I called to order tires, their service manager, Joe, tried getting someone else to put my order in to which he ended up doing that himself, but he didn’t. He took my order Friday, was supposed to have them ordered Tuesday and put on my truck Friday. Friday showed up but my tires didn’t. Joe then said he would order them that day and schedule to have them put on the next Thursday, to which he passed on to a pretty awesome new guy, Justin. We showed up at 11am for a scheduled appointment and were told it would be done by 1pm, then 3pm then 4pm, with no promised phone call for an update. Joe also said he would take responsibility and throw in some discounts for “dropping the ball on this since the beginning” to which no discounts were applied. Well Joe conveniently disappeared during this process leaving Justin to figure it out, along with everyone else’s tickets, on his own. I had to come back because my alignment was still off and i’ve seen a better complimentary car wash done by nature, to which Joe was suddenly willing to help, and by help I mean tell Justin to take care of it, again.

Honestly the discounts weren’t even going to be a big deal had management took more responsibility upon themselves instead of throwing everything to one person to figure out and trying to be buddy buddy when you write an honest review that they then try to bribe you with more discounts to take down. Dallas, reviews are a thing for a reason and people read them. I’m not going to lie to save your company when you can’t show me that you honestly care about your customers, aside from money. And don’t lie to me saying you tried giving me a check earlier when it wasn’t even written out as promised.

Tyrell wonders why they can’t keep service employees, well maybe they should look at their management and they might have more returning customers. We will not be coming here or recommending Tyrell.

Great job to Justin for pulling through and making our...