NSFit - Chico — Local services in Chico

Horrible attitude from the manager (she did not provide her name) and her staff. I went down to do a walk through and staff insisted that I give over my license#, address, phone, email, date of birth, you name it just so that I could tour. When I questioned why so much information up front the 3 staff plus manager, all very young, all sitting around at the desk chatting away with each other became confrontational on why I asked.

KEEKEE, the main agressor, (manager later called her by name after I asked for her name and she refused to provide it) said that it was needed, because if I 'walked in 5 feet' and slipped and fell that I couldn't sue them. I couldn't believe such a comment. If someone legit gets hurt by their negligence, then that person should have every right for compensation!

The manager said I had to sign the waiver because it was "dangerous" to walk in there, there were 'weights all over'..

If it's so dangerous, I said, then they shouldn't be operating, imo! That just riled the group of teens/20's to zero customer service skills.

The staff all chimed in that 'all healthclubs require this process', even though I advised that I had been to other area healthclubs and this was not at all required to give so much personal information before even touring.

KEEKEE then told me to "then go to those places then!" and swept her hand towards the door.

The entire staff, and lady who eventually identified herself as a manager were insanely unprofessional and so my daughter and I decided we were done with NSF and walked out.

We we left i told my daughter that their behavior and way of interacting was completely unprofessional. KEEKEE and her manager heard me say something and literally yelled at me from their desk as I closed the door.

Then once I reached my car the manager actually came out to the parking lot to continue to engage!

Absolutely unbelievable and no wonder their establishment is struggling like it is. They lost our business before we could even sign up, and thank God for that. It's unbelievable that this would be acceptable behavior at any place of businesses. Holy cow, they lost my business for ever. I am confident that they do not care, and that's...

I only use the pool...walking, as I am of Vintage age & handicapped & it has stairs into it. During the afternoon/sunshine hours the reflections off of the bottom of the pool are literally 'blinding' since the bottom of the pool is painted white w/no lines for directions...INTERESTING predicament!!! The 'banisters' needed for support for VINTAGE & shorter people for both the walking pool & the 'spa' are very difficult to use due to their 'short stature'! I would like to suggest that solar panels could be installed above the outdoor pools to insure a huge reduction in the cost of electricity for the whole gym and less exposure to brilliant sunshine during the afternoon. [there is still plenty of space for sun bathing on the deck!.] When I signed up, about a month ago, I was told that remodeling of the Ladies' locker room was to begin the following week...not yet! Can use it! So why do I go? It is much less expensive than other gym's...don't have to pay a year at a time...it is closer to my home...it could be adapted rather easily for easier access for Vintage/handicapped..it could be a GREAT GYM & I hope that...

The phone number for the Chico club wasn't working and I noticed the Chico club is no longer on the NSFit website. I contacted another location and they told me that the club was sold at the beginning of the month but they had no contact info for the new owners. I don't know what this means for the fate of the facility. This club is in need of some decent maintenance for sure. I hope the new owners will invest some serious capital in the declining state of things: removing carpet in the locker rooms (gross) and everywhere else, the obvious water damage throughout the building, putting in proper flooring in the group workout spaces instead of cheap laminate plank, and generally bringing it out of the 90s. The potential is definitely there. I will say that the equipment, especially the weight room is the best part of this place for the price compared to other gyms in Chico. I hope the new owners decide to bolt down the power racks and other heavy machines and...