NGY Group Chino — Local services in Chino

Update: like I said before the cabinets better looking than they are functional. Empty, all the soft close functions worked fine, but as soon as we put silverware and then kitchen towels in some of the drawers they don't close all the way with out a push.

They will design a layout for your contractor but it's basically just what will fit in your space, you could do just as good yourself with a paper and tape measure. If you do have them do it check every detail for layout mistakes that you'll that in the end (especially where spacers are inserted, they put all the dead space between two of our cabinets which looked very strange in the end). I did end up replacing the shelf hangers with a better design that uses an L shape and the shelf pushes the peg in but I had to cut all the upper shelves which showed how thin the veneer is. I had to be very careful if I didn't want it to chip. The lower corner (lazy Susan) cabinets are adjustable but extremely difficult to adjust and our contractor put one of the top ones in backwards exposing an unfinished edge. This required me to remove the turn table and screw it to the other side, which was very difficult because the shelf cannot be removed from the cabinet as it's longer than any other point in the cabinet. Reassembling it in the cabinet was very difficult since the parts rotate and you have to realign the screw holes while leaning through the tiny door.

Contractors, if it seems like to good of a deal it probably is and it will hurt your customers in the long run. Chances are the customer won't tell you it was bad they just will never call you again. Especially if you are dismissive because your overwhelmed.

Original Review: Not awful cabinets but a lot of the shelf holes were drilled out too big for the pegs they supplied and the pegs seemed very weak and only rely on the hole for support of the shelf because the pegs stick out below the shelf. The colors did not match on some of the fill pieces they provided. These were expensive cabinets and some of the non-adjustable parts were not well aligned. If your contractor suggest you get your cabinets to them I would strongly suggest look somewhere else. They also didn't provide enough shelves for the pantry and the pantry is to low to the ground compared to the other cabinets.

Our contractor sent us to them to take a look at what cabinets we would want and they told us when we walked in they don't deal with the public. they were also extremely rude in the way they said it.We told them we understood and were there to look at cabinets and they just kept telling us the same thing when we asked them what we were supposed to do they said walk around and look at the...

Extremely Rude Service. I received damaged cabinets from ngy and called them and asked them if I could return them. Over the phone they said I could. I drove 30 miles to return them only to find out that the warehouseman said I could not because they could not verify they were damaged when I receive them. I replied "Can you verify that they were not damaged when I received them because it was a sealed box?" The cabinet face had no scratches on it but it was clear and obvious that the drawer had been dented prior to the painting of the drawer. It was a painted dent in the face of the drawer. They said that they would charge me for new faces. I explained to them that they were going to lose my business and the tens of thousands of dollars that I have in work that is coming up in the near future and will not go to them if they make me pay $40 for new fronts of drawers that I did not damage. They said there was nothing they could do for me. Ngy has lost my business due to their stubbornness and the accusations that I am dishonest. I will not be doing business with ngy. There is no bargain in receiving damaged cabinets at a low price. I will not install damaged cabinets in my customers homes because they are inexpensive. Ngy thinks they're too big to fail. In my book they have failed in customer appreciation and service and they will not receive my...

Nice showroom, decent help up front but dam don’t try to come here in a hurry. The warehouse is super slow. Took us over 1.5 hours to get a vanity and slab of quartz. I can’t believe for a company that sells only to contractors they dont realize how much money they cost us by making us wait so long, or don’t care. First time here and definitely the last. I can see ownership being the problem, try to ask what’s taking so long and they just mumble some randomness and walk away. Plus the parriotwood cabinets are pretty cheap quality, splits in the laminate right out of the box, screw holes don’t line up.

Update after response, We actually tried this place one more time. No employees acknowledged us, I walked into the warehouse to find someone, one guy says wait here, then 45 minutes later they say we are in wrong spot. So we had to get a number that was after 10 people that showed up after us. So we did try again, same problem....