BB Crafts Inc. — Local services in Chino

Very disappointed with BBCrafts. I have been a customer since 2011, I am not sure if ownership has changed over this time or if their service and quality has just tanked, but it is just terrible. I used to love this company, they had a great selection, orders shipped fast, great prices and it used to be that they took care of issues that came up. As of the past 3 years or so, it has all changed. Items have been discontinued, so selection is nowhere where it used to be. Ribbons that I ordered for years were replaced with alternates that were totally off in color. BBCrafts will not send swatches to ensure you order the correct ribbons and to make that worse, if you are unhappy with your ribbon, they will charge you the return shipping fee AND a restocking fee. I ultimately found a new ribbon company because I was fed up, but due to the higher prices, I decided I would give BBCrafts another try. Bad decision. My order was delivered yesterday to my previous address. I had updated my info on the website after I moved, prior to placing my order. Apparently there was a glitch of some sort and it was sent to the previous address. BBCrafts just does not put customers first. I have to fill out forms, pay to get the package rerouted to me IF FedEX is able to retrieve it. They have zero compassion for customers and put their bottom line first. Terrible way to run a business. I don't see them lasting long if they don't make...

THIS IS A CHINA FRONT COMPANY, IF YOU WANT GOOD SERVICE AND PRODUCT YOU WILL NOT FIND IT HERE ! I am a wedding decorator based out of the midwest and I recently needed to order a large amount of white tulle. I made the mistake of thinking this was a company based out of California, everything is setup to appear like they are a US based company, THEY ARE NOT A US COMPANY. That in itself is not an issue, the issue comes from the fact that they set me the wrong color tulle, when I contacted them to solve the issue there were two major problems, 1. Their chat function employee gave me a scripted, you can return the materials, pay for the shipping again and a 20% restocking fee. And then 2.When asked to talk to someone either higher up or over the phone he disconnected the chat. I proceeded to search for an actual phone number, found one and called it, i did get a woman on the phone and my experience went so far downhill from there. She proceeded to insist that the color issues were my fault ( I put the correct color in my order), that no matter what if I need the correct color that I would have to pay the fee and shipping and that in no way shape or form do they stand by the product that they are selling. Do not order from this site if you want a quality product that the business...

Placed an order and got confirmation that they received it. No word on the order for a week. Contacted customer service to ask about it via the chat box on the website and no one responded after an HOUR. Finally just entered my email in the section that would place my question in a queue. No sooner did I do that I received an email with a tracking number but no response from anyone, not even a sorry it took so long to process your order. Then they decided to ship it using FedEx Smart Post, which I swear a FedEx employee must have walked it from the warehouse to my town because it took almost 2 weeks to get to me and tracking showed it literally moving by a state a day (That's on FedEx not BB). I can understand if my order was accidentally skipped or there was an issue in the warehouse but to not even offer an explanation or a simple "sorry" is unacceptable. They could have at least upgraded my shipping to the next level so I could get the items a little sooner. The 6 spools of ribbon I ordered did arrive but too late for what I needed them for. I have no complaints about the products, they are exactly...