O'Reilly Auto Parts — Local services in Chippewa Falls

The one lady that was there that I saw first was very unhelpful. She did, however, point me in the direction of the product I needed. No so much with the help I needed as I'm not a mechanic, or do I know what type of antifreeze my car needed. All she said was, "There's a cart there that will tell you." Ah, ok, how do you read said chart? It was scratches and colors to me. Then, when I grabbed whatever I thought was the color, there was a guy standing there. He asked if I found everything ok. I said I hope so I said. He then said, "We'll let's see." He came over to check, and sure enough, I got the wrong color product. He was super helpful as he asked what make and model my car was. I said it's outside. He then got me the correct coolant. If not for the dude I'd have put the wrong coolant in my car. All in all it was a good experience as he tough me something...

This company will only allow you to buy stuff over the phone if you have a line of credit with them. It was quite the inconvenience.

Then when you ask why you hear lots of stuttering and stammering for your answer. One employee said it was for fraud cases. There’s plenty of remedies you could come up with rather than trying to charge interest (the real reason why they want to establish credit) for stuff you can just flat out buy. I’ll take my business elsewhere.

It’s too bad too because the staff seemed friendly, knowledgeable and genuinely sorry that this was company policy.

I’ll drive twice the distance to go to their...

Stopped in on Sunday December 26th with car trouble with a car full of luggage and in-laws and asked for help with a scan tool with the employee who was working couldn’t have been more rude and unprofessional. Completely awful. Had NO interest in helping us. Gave us a scan tool and basically said, “figure it out…” Unbelievable. The owner would have been so embarrassed I couldn’t believe the terrible service. He should have a job. We went back in to ask him another question and he basically went in the back room to hide and not help. Wish I would’ve...