Alligator Dental- Cibolo — Local services in Cibolo

We made free dental check up appt at the Cibolo festival in 2018. It was very nice Kids friendly place and we checked out with no problem. Receptionist said it is free for this visit.. Good to go !! And three month later I found they claimed and got a money from my insurance company. I know. Something went wrong. I called Alligator dental and asked how can you fix this problem. They said the claim process is already done, I’m not the one when we make an appt. .So nothing they can do. I called my insurance company, and find out *even if the process is done they can do withdraw anytime. * I contacted couple of times with Alligator dental.. They said they will let me know after talk with owner. (Their Doctor) Next day their insurance specialist called us and gave me a same answer. Nothing they can do. And they are not the one make an appointment with me so it means it’s not their fault. Also they can’t withdraw this claim cuz it’s against their own policy. And my insurance covered some of it... Not all of it. They made my balance to zero already so they think there is no problem.............First, we went there cuz they said free trial appt. Second, when we check out they knew it is free visit. So told us ZERO balance. Third, they got money $70.38 for each of my kids. Fourth, they keep saying it’s not their fault and can’t withdraw dental claim so far. They said they will call me back, but no one call me now. I’m still waiting someone can correct this situation. It is horrible service experience ever entire of my life. If someone don’t want to go through this..think twice before make an appt or keep checking you guys claim status. So disappointed with...

I am saddened to write this review because the dental staff were so good, but the office side has left me very frustrated. The office was amazing and the dental hygienist and dentist did so well with my son when he had to have a filling with nitrous. We were in and out so fast! But, the payment time came and everything just went down from there. I was emailed a treatment plan that I had accepted at the end of January. I agreed to pay this and was extremely impressed since they are out of network with all insurances, they were about the same as my in network quoted! Then the day of service, they ask me for a payment that was almost $300 more than quoted!! The explanation was their prices went up, but since I had an email copy of the plan (they did not have one in their records...) they would honor what was quoted, but would have me pay the higher amount, not the amount for the individual to pay. I agreed to this and paid, because it was about $200 less. Then a week later, there still seemed to be confusion and they are now asking me for $50 more because they made a mistake!!! It is just very frustrating and I feel very misled. I will not return to them, and this saddens me because of the in house experience. I am recommending yall pay close attention to what is being charged since it is out of network, and realize you may be paying significantly more than you would be had you gone in network!! Just make sure you get email/paper copies of things in case this happens to...

⭐☆☆☆☆

I’m beyond disappointed with the way this office handles insurance, billing, and communication. I was charged $255 upfront — a “pre-collection” — without a proper verification of my benefits or eligibility. After questioning the charge, the manager Angela, finally admitted they don’t check insurance or eligibility at all, because according to them, “ They are out-of-network with all commercial and Medicaid plans. They just pre-collect and submit the claim after.”

As someone who works in medical billing, this is completely unacceptable. Any office collecting upfront payments for out-of-network services should provide a waiver or acknowledgment form explaining why they’re collecting and what the patient’s responsibility could be. It protects the patient and ensures full transparency. Not once was I presented with anything like that.

We, ve been a patient here before — we were considered in-network, and no one ever informed us of any change. After leaving, I contacted my insurance directly and confirmed my services should have been covered 100%. Their lack of communication and transparency is frustrating and unprofessional.

Patients — ask questions upfront, and don’t assume your benefits will be verified. Their system is designed to collect from patients first, deal with insurance later, and refund “if needed.” This is NOT, how patient care or proper billing...