The Goldsmith — Local services in City of Binghamton

I own a Waterford crystal clock. The clock stopped working. I could have bought a replacement online, but like to buy local whenever possible. I went to Goldsmith and was told the watch repair person only came in on Tuesdays. I left my clock and waited for someone to call me back. The next day a man with an affected British accent, tolld me the clock would be repaired for $33, and that they would wait to hear from me. The very next day I went in person to their store and said $33. is great go ahead. I waited the week and heard nothing. So, I called today. The same man answered the phone. He claimed they were still waiting to here from me. I told him I had been in a week ago and said go ahead. He said well who did you see. I told him two ladies I had seen both other times. He said well now it will be another week. It is hard to describe his attitude, but it was clear he didn't want my minimal business. I said nevermind I will do this online . I want my broken clock back. He said well we won't have your clock to return to you until next week. I guess $33.00 repair is not worth much so I won't trouble the Goldsmith with my minor business. I do hope they return my still broken clock next Tuesday. Update: I picked up my broken clock today. My take away is this: Deal with one of the ladies and avoid...

Simply put, Gina and Fred at The Goldsmith are extraordinary. They are professional, thorough, and easy to work with. I needed an engagement ring for a family stone and when Fred explained that a custom ring was possible, I was all in. Gina worked up a prototype in her CAD program, and 3D printed in wax. They let me follow along with the whole process as it was made, from the casting to the polishing/engraving. The final piece was a masterwork. And when it came time to get the wedding band, Gina designed a complementary wedding band and Fred engraved it to match, to perfection. All the while their staff was courteous and welcoming, frequently asking how the proposal and subsequent wedding planning was going. Everyone at The Goldsmith goes the extra mile. If you have any jewelry needs, you don't need to look past...

I love this building but felt very uncomfortable. Never have I been in a jewelry store for the length of time I was. And looked through every case and display and left. The entire time with out so much as a welcoming greeting or offer to help us or offer to show anything in the cases. I saw some very different styles. Unfortunately what I was searching for is a uncommon piece. I likely will have to search for a place that can make it for us. I even thought before looking if only I could get something from a cad file. Very odd as they weren't overly busy. I did notice staff watching us as we looked at the displays that were not under glass. So don't worry we didn't steal anything but it was clear staff felt they had a potential their instead of a...