T-Mobile — Local services in City of Frankenmuth

I had the best experience! Dan and Zoe are the absolute best and should he given a raise for their knowledge and superb customer service! First of all, I went to the t mobile out of tittabawassee rd in saginaw(which I wrote a review for if you would like to read that, it adds a lot of context to this review.) To put it vaguely l, I'm not pleased with Saginaws services, at all. The Frankenmuth location took care of everything for me and seemed to actually care about what was going on. Night and day difference! I will be going back to the Frankenmuth location hands down! I almost pulled the trigger to buy a harman kardon speaker. I'm thinking I will be back to get one and to support this locations business! 5/5 stars all day. Save yourself the headache and go to the Frankenmuth location, you...

My boyfriend and I went in on a saturday to purchase him a new phone, we got it everything was good we paid cash. But he didn’t end up liking the size and my phone bill was somehow put on his when we didn’t want this, so we reviewed the receipt and it says refunds available up to 14 days after purchase. So we went back the next day and explained we just wanted a refund to get the cash back. But they can’t do a refund because they don’t carry enough cash in a “small town” store, even though it was not even 24 hours from getting the phone from there. So our only option is to call a number to get a check that will take 5-7 days. Overall terrible experience and i hope T-mobile...

A truly phenomenal location and experience.

Zoey was knowledgeable and professional, Kevin was steadfast and confident, and Dan even drove to Flint to pickup the Pixel phone I wanted.

I was hesitant to move away from my old-school Verizon unlimited plan, but the staff at the Frankenmuth location made the process simple and quick.

So far I have been truly happy with the T-Mobile service and pleased to be able to text and...