Kroger — Local services in City of Frankenmuth

I have been a long-time shopper of both the store and pick-up location but unfortunately, I will not be any longer.

I had an issue with 2 missing items and an overcharge of deli meat. No problem I'll call up there! I spoke with Lisa the a.m supervisor who received my call and everything was fixed! A refund for the overcharge was coming my way and I could pick up my missing items. Lisa was sweet and understanding! She is the reason I am not giving 1 star.

Then this afternoon Rosemary a different supervisor called me back and instructed that I need to unwrap the deli meat that I was overcharged and bring a pound of loose meat back so she could throw it away and then refund me. I found that quite wasteful even though the mistake was on the employee. After speaking to her and Megan a store manager there was no other option they were willing to come to other than to bring back the loose meet for them to through away. I deicide at this time I'd rather keep the meet instead of wasting food and ask for a refund for my missing items instead. I addressed both Megan and Rosemary with a calm voice and said if they were willing to go against what another employee said (Lisa the a.m supervisor said it was refunded and taken care of) and lose a customer over $4. Both of them said I need to do whatever worked for me. Rosemary then said she was too busy to listen to my issue and hung up the phone. This was after I was disconnected twice and sat on hold for over 10 min.

I called cooperate where I talked to Erica! She was very helpful! They were saddened by the way I was treated aggreged it was not handled correctly and refunded me for my missing items and the overcharge like Lisa had promised to start with.

I will not use Kroger pick-up any longer after the way Rosemary and Megan handled the situation. A simple $4 that was already promised for a mistake the store made among many others is the price they choose to lose a...

So nice of Frankenmuth Kroger to open their store to elderly and medically compromised on certain days from 6am-8am. What isn't nice is that they REFUSE to open a real check out until 7:30. Come on! What kind of customer service is that. I accidentally went at the designated reserve time this morning and was saddened by the way people, including myself, were treated. As I struggled to scan my 200+ items on a machine that clearly wasn't operating correctly, the elderly lady at the machine behind me struggled with the concept in it's entirety. When she asked for help, the frazzled attendant advised her to "just read the directions". I glared at her and she reluctantly assisted the woman in entering her Kroger card number, but promptly walked away to assist the four other patrons who were equally frustrated. My items were ringing up with incorrect prices and I asked for a manager, since I was denied a cashier. While my icecream sandwiches melted waiting for a manager, I attempted to help the now crying lady behind me. The rude manager attempted to convince me that self scanning was more efficient and provided minimal contact. SERIOUSLY!? Kroger pharmacy in Frankenmuth is fabulous, but the grocery store itself has failed to impress me on...

Middle of the road grocery store. We were vacationing in the area for a couple days and wanted a few things. We picked up a small rotisserie chicken from the deli section which was very small. It lacked flavor, skin was not crispy and the taste to me was weird. Maybe it's a US thing. The store was big enough with good selection but the customer service was atrocious. When we went to check out we were not getting the discounts at the self checkout so I hit the call button but seemed to wait forever for the employee to come over. When she did she just said "If you don't have the card you can't get the discount". I asked if they were free and she said yes and then walked off. She came back with a kroger card and proceeded to scan it and used the card on my cousins items as she was also not getting the discount. Then she slipped it in my bag none to thrilled and walked off! One of the least pleasant shopping experiences while in...