Long Beach Florist — Local services in City of Long Beach

BUYER BEWARE! What you see (on the website) is NOT what you get! Ordered the largest size available of the 'Holiday Flower Tree' ($99) to cheer an elderly homebound family friend. I was SHOCKED when I saw what was delivered. The base was correct and there were 6-8 small roses. Gypsophila (Baby's Breath, a 'filler' flower) was tightly gathered and placed where mums should be. The 'tree' itself was small, misshapen and choppy in appearance. I received an email for feedback and called (as it asked you to if your experience was not satisfactory), rather than just leave feedback. I emailed my picture and their website picture before calling. Spent 10 mins on phone with a rather upset woman who kept repeating the cost of the kit and that it had 8 roses. She offered to have someone go over and "stick a few more flowers into it" or drop off a bud vase. I told her I felt the moment of 'surprise and delight' had passed, and also didn't want to upset my friend with unnecessary bell-ringing and explanations. Perhaps a partial refund or even credit towards another time would have been more appropriate. I probably would given them benefit of the doubt this was a one-off bad experience and given them another order. After the call though- I wouldn't place another order, as I was told 'you just wanted to leave a bad review from the start' and the call ended. Maybe they should reconsider sending out feedback emails if they are unable to accept honest feedback and have no intention to properly remedy a situation or...

When placing an order BE SPECIFIC & CONFIRM. My wife collects Thomas Kincade Xmas Centerpiece Collectibles. She gets a new one every year. This year she was sent one from this store & rather than getting the 2018, they sent a left over 2009 (that my wife already has). They advised this is what they had in the store & whoever ordered didn’t specify. How about you tell the buyer & you give them the option? They offered to replace it with a flower centerpiece & not the latest collectible. I collect NY Giant Footballs for each year. I would not be happy this year if I was sent one that I already have & is 9 years old, nor would I be happy being offered a golf ball as a replacement. We ordered the new one from a Hicksville florist & it is beautiful. They even supplied us with the batteries for the lights on it, which Long Beach Florist did not! I guess they thought they could send an old leftover & no one would be the wiser. They would have gotten away with it if my wife hadn’t been ...

Long Beach Florist made it very easy to ensure my mother in law had a great Mother’s Day. Especially when you consider that I am not local and could not see the flowers myself. Their website is easy to use, their product selection is fantastic, their prices are competitive and most importantly, they delivered the product on time and with the note I requested. I am extremely happy with the flowers they chose for my order and am very happy with the quality and brightness of the flowers they used. I will definitely be a repeat customer. My experience with and rating of Long Beach Florist is a 10/10 or 5 stars, whichever you prefer and I would highly recommend...