R & S Lucky Nails — Local services in City of Long Beach

Absolutely worst pedicure and service of all time! The lack of basic effort, desire to do a good job and friendliness is hard to express in words. Started with the obvious displeasure on her part that I took more than a minute to pick the color even though the place was empty and few girls were doing nothing when I arrived. . It went downhill from there. It was a make believe pedicure. I don’t know how else to explain it. She went through every motion without actually doing them.. if that makes any sense. Clipped few nails..if she filed them, I did not notice..they look all crooked…then she attempted to cut the cuticles. Staring with the big toe. She went too deep on the first clip and instead of cutting all the way through before pulling, she yanked at the skin and my foot jerked from the unexpected pain. The cuticle was still half attached and the skin started to bleed. She looked up, annoyed, and instead of saying “sorry” asked if I actually wanted the cuticles cut. She was looking at me as if i did something wrong. I was speachless. I said yes please, but that hurt. She smirked like as if the blood and pain is something that is to be expected. She then proceeded to do the rest of the toes taking few clips here and there. It was a way of letting me know that she was not going to really cut them if I am not going to behave. The following pumice stone scrub was an even bigger joke. She barely touched the skin. It was a scrub without any actual scrubbing. Two barely felt strokes over one of the toes, half a stroke over others, few over the middle of my sole and none over the heals which is where most of the dead skin is, obviously. Now, my heals are pretty bad and I never expect that the regular pumice scrub will get rid of all the dry skin, but she literally did not even attempt to touch them. It was absolutely ridiculous. I should have said something right then and there, but I hate any kind of confrontation. She still had the soap front the pumice stone on her hands to which she added the massage lotion and we were off to the so called “massage”. The “massage” seemed to take the right amount of time, however, there was no actual massage there. She was basically spreading the lotion around, applying zero pressure or effort. I felt like the biggest sucker sitting there pretending to be receiving a real service. It really felt like a spit in the face. I wish I had the type of personality to speak up then and there, but I keep hoping instead. Even though I came in to get both a pedicure and a manicure, I decided pedicure alone was enough humiliation. I paid the girl at the front desk, who I believe is the owner, and left a 16% tip for the pedicure girl. Then I muscled up the courage to tell the owner that the pedicure was one of the worst I have ever had. I guess I was hoping she would do or say something that would allow me to return there in the future. Not only did she not respond in any way, she did not even look up at me. She could care less and that unfortunately to me became the absolute worst part of it all. The biggest spit in the face. I understand they work for minimum wage and that not every girl that works there will always do a great job. I am sure there are people that have had a positive experience there. I did have a decent experience there few times as well with Ivy. But the fact that the owner is so sanctimonious and rude is unacceptable…let’s even assume that the service was great and I am an unreasonable consumer. This is a neighborhood salon. We are, collectively, the source of her income and well being. How can she be so ungrateful for all the business she gets and treat anyone that walks through that door with what appears to be pure destain. It’s beyond me. Instead of supporting a business that acts like they are doing you a favor, let’s be selective and give our business to those that show us some basic level of appreciation and desire to do the best they can. Take a look at the pictures! I think they speak...

This was the absolute worst nail salon experience of my life. I have NEVER been treated so rudely, like my very presence was an inconvenience. I went here for the first time with a friend who lives nearby. They could have told us that it was too late for an appointment when we called, if that was the case, but instead they squeezed us in and treated us like scum. I inquired about a gel pedicure, for which I was looked at like I had three heads, while two employees huffed and puffed about the notion and pointed to the non-gel colors in an aggressive fashion. I then looked through the non-gel polishes, and asked the employee hovering over me what time they were closing, since they seemed so bothered by our arrival. She literally said, "soon, so pick a color and let's go." If time wasn't of the essence, I would have walked right out. I rushed to pick a color so as not to displease the employees that were so busy standing around doing nothing, and got directed to a pedicure station where a less-than-enthused nail technician began the service. She asked if I wanted her to trim the nails, to which I said yes please, and once again was responded to with an eye-roll and hesitant compliance. She dipped my feet in water for 0.5 seconds, did not clean or file the nails or tend to the cuticles, no massage or pampering whatsoever. She'd tap my foot like COME ON when it was time to switch. She put a blob of scrub on each foot and dunked them back in the water. The "hot towel" was cold and dehydrated. The oh-so-inconvenient task of polishing the nails must have been beneath her. I got one rushed coat of polish that I can see through on each toe, and she pointed to the drying station. That was my cue that the misery was coming to an end. Shortly after, she came over and said "you pay now." Beforehand, I verified that a standard pedicure was $17.99, supported by the price list hanging on the wall, and by the fact that my friend was charged $18 for the same exact service [PS, her experience was just as cold and uncomfortable]. I asked how much, she said $20. Well, she got her $20, no tip. Or as I see it, 18 with a 2 dollar tip for the ACTUAL price. The end result are nails that look like they were painted by my niece - she's 4. And nails that look like they were clipped by Helen Keller. NOT ONE PERSON SMILED OR HAD ANYTHING NICE TO SAY TO ANY CUSTOMER. Do yourself a favor, DO...

I have tried this nail salon twice, and have to say, I will NEVER go back!! I am a hairdresser and in this business for over 25 years. Being that my salon is almost an hour away from my home, I was looking for a local salon in my neighborhood. Last week I brought my 3 nieces there for full tip sets. Work was not bad but the staff was not friendly at all! They almost seemed annoyed that they had to work on young girls. No biggie. Maybe they were having a bad day. Yesterday I decided to try them for myself for a pedicure. It’s literally within walking distance to my house. Once again, the staff seemed annoyed that I was there. Every single person working there was so unfriendly!! Big no no in our business! My pedicure lasted maybe 15 mins! It was rushed, messy and not at all relaxing! The women doing it made it very clear that she wanted nothing to do w me. So so unprofessional!! I have NEVER ever written a bad review for anyone before but this was such a negative experience, I’m hoping they get the chance to change how they treat valued clients! I’ve read other reviews from this salon and it seems I’m not the only client who had a very similar...