Barkz — Local services in City of Olean

I'm crying as I write this 😭 MY POOR BABIES!!! I took them to Barkz in Olean, NY yesterday to get groomed. I walked in with Newfoundlands and came out with poodles 😭 these guys are absolutely horrible! I had no concern after seeing they had great reviews but guys, this is the truth! My dogs have never been shaved in their entire life! AND NEVER NEEDED SHAVED NEWFOUNDLANDS SHOULDN'T BE SHAVED!!! They have a protective undercoat that is very important for their skin and these guys just shaved it right off 😭 do you guys even know what an undercoat is?! Both Bob and I gave them strict orders to not shave them. Then they called me after their hour lunch break saying some mats were too bad to get out and they had to shave them. So I explained to them yes, it's okay to shave behind their legs instead of stressing them out because they said Daisy's skin was beat red from pulling on it (so why the hell did you wait this long to tell me? Why would you not have called sooner??? Before putting my dog in that much pain?!? As a "dog lover" Why would YOU put a dog through that much stress and pain?!?!?) So I told them it's okay to shave behind their legs in the spots that were hard to get out. Whatever. So then they call to tell me they are done with fear in their voices and I'm scared to death to go pick them up. THEY WOULDN'T LET ME SEE MY DOGS UNTIL I PAID $200! so as I'm paying, the truth comes out. The receptionist told me they were way over booked that day and kept having to switch tables for all the dogs and she "just came in at 4" knowing how chaotic it's been in there. So no, they were probably trying to rush to get the mats out and couldn't because that stuff takes time (which is why I pay $200), or made a mistake that they couldn't fix without shaving them completely! Not to mention they are patchy all over with long hairs everywhere and nicked them in spots 😭 Keep in mind, we got our dogs groomed 2 months ago, WE KNOW THEY WEREN'T THAT MATTED! And there weren't mats on the rest of their body?! So where's their hair?!?!? Daisy will be 8 years old a month from today and she has never been shaved nor needed to be shaved and she's been worse before than what she just was. They refuse to give us a refund. I will never step foot in this place again and I am just hoping that this post saves another dog who has an important undercoat to not step foot in there either. I am crying for my poor babies 😭😭😭 this was extremely unprofessional and unnecessary!!!! I don't even know what to do right now 😭 MY POOR BABIES 😭😭😭😭 I'm not sure how to post pictures on this but they will be on their...

Not recommended for special needs dogs, like rescue pups with a severe anxiety disorder. Unreliable, our reservation was cancelled 1 week before our vacation when we had booked several months prior. The owner has been aware of the dogs condition for multiple years and still allowed the reservation to be made. She offered accommodations for him, by means of single play and outings but still cancelled last minute after forcing us to bring him to daycare that we didn't need then charging us for it. We were advised by the owner she would be present for the daycare day and then she was not there at all. I had to ask for the result of the unnecessary daycare from the employee again 1 week before our vacation. The owner refused to call me. When she did call she lied about all previous conversations, blaming me and the dog for his apprehension with anxiety being there. He has stayed there in the past so this was completely unexpected and a terrible way of managing the situation. We were left without boarding for a vacation that had been booked and paid for when it was too late to change our booking or cancel. We did find a great boarding facility, the family owners were very accommodating and took great care of our aging, anxious, rescue baby. I gave one star because our last experience was awful however I do think Barkz is good to the people who use them daily and on a consistent basis but definitely not for people who only need boarding very...

My dog had been boared numerous times else where with no issues . but Apparently according to the lady that works at Barks. whom I'm assuming is not an actual qualified Vet told my husband and I that our dog had a neurological problem as he tried to attack another dog through his cage . Now we explained numerous times that our dog was a rescue and had been attacked by a dog previously and now he hates all.other dogs.so when they called us and informed us he had an "episode ""apparently he had tried to get at another dog which they walked in front of my dogs cage.. resulting on my dog being hurt from a nail being broken off and cut between his toes and a bruised mouth. We returned from vacation to get him early because of this.All we heard from them is "we did nothing wrong! we are professional.." yet my dog got hurt and then being told he had a neurological problem... . And then she had the nerve to say don't get defensive when our dog got hurt in their care. NEVER taking him there again. Not...