Rent-A-Center — Local services in City of Oneida

Mark, and the products are great , BUT!!!!!!, I PAID OFF MY ACCOUNT IN FULL ! I SAID I DID NOT WANT NO EXTENDED WARRANTEES ! OR NOR DID I WANT ANY PROTECTION PLANS ON NOTHING. well!! The month after i pay off everything i started getting charged $3.00 a week ! i did not know this for this for about 4 months . i called the service center and noone could do anything , was reffered to Mark the store manager. i called him to cancel and get my money back . I got it shut off so they cant take the money out but was told they can not refund my money ! but yet they could take it out of my account with out approval ? I was told by Mark that he will give me credit on my next contracted purchase , not even a store credit . I HAVE TO RENT AGAIN TO GET ANY OF MY MONEY BACK ! i will prolly never come back ! ill go to Aarons or something if needed.P.S the customer service number they gave on their reply is a joke ! im not sitting on hold to talk to a third world call center , you got to do better than that called on 7/10/23 at 423 pm and was on hold till 506 pm and im tired of waiting NO#2 strike on there customer support , please people think about purchasing anything from them. I review these places to protect people from...

I have been trying to call the corporate number but no connection, so I decided to write corporate directly to make a complaint. I recently bought a over priced washer and dryer set , out front . Paid in full.The oneida, ny store has been calling me non stop for someone i know but I am not a reference for them or vice versa. I have told them multiple times and the employees just laughed this store continues to harrass me . Employees include Johanna, mike, john, and another Male. Then the employees showed up at my house to get a hold of said person, which does not live with me or stay in anyway. If these employees show up at my house again I will call the cops for harassment. There is no reason for the store to come after me when I have no connection with said person . This will be the first and last time I buy from this company.these employees are beyond rude and its very...

Kind of disappointed honestly, they encourage you to get their electronics but fail to mention that if it gets damaged that you are responsible to have it fixed. When I asked about If the cellphone/ tv I am renting was to break they ASSURED it was covered when I signed the lease but did NOT clarify that it doesn't cover fixing a screen if it gets broken, they offered to send it off and have it fixed by their tech guy but couldn't tell me how much it would be.. Now I'm stuck paying for a phone that's broken and stuck fixing it before I can even return it. IF THEY HAD MENTIONED THAT THIS WASNT COVERED I WOULDN'T HAVE LEASED IT. ITS NOT EVEN COVERED WITH THE EXTRA INSURANCE YOU...