Rent-A-Center — Local services in City of Rome

I've been with them for over 8 years and in my 8 years I've had my account has been messed up 2x because of change in management. Once again there is a change and once again my account is messed up and when I called to talk to someone about it a girl named Heather who is new to the Rome location was very rude and condescending with how she spoke...she argued with me about my account and I told here her that I have all my orignal documents, receipts, etc for everything I've ever bought through them and she proceeded to tell me she doesn't care what I have because their computer says something else..

I asked for the manager to call me back when she got off the phone and of course never got a call back but when Bob and Kevin were there we never had issues, and they made sure if something was wrong they would fix it right away....

The only reason I give a 3 star is because they do have a few good employees like Karen and Dylan...they are the only reason I stay and don't go to somewhere else...

Its sad that this Heather lady doesn't care of they lose people because when I said to here that she is going to make it to where I stop doing business and she didn't care because they have thousands of customer what is the...

Wow what a lousy way to do business...We unfortunately had to rent a washer because we could not afford to buy one, from Rent A center in Rome..Right from the get go, we had problems and continued to have problems....then we paid it off, had a problem with the insurance,w hen we got the washer we were told that the insurance was covered for a year after we paid off the machine, we were not told that we had to continually pay for the insurance, we thought it was strange we had to pay insurance on something while were renting it, but paid it...................told we had 30 days to come in if we changed our mind......well went back after 2 days and were told the insurance was no longer available...What a lousy way to do business...We will never do business with them again nor would i recommend...

Every Saturday I get harassed with phone calls on the day my payments due. I'm late on payments while I'm underfunded but still pay them when I can. But getting three calls every Saturday is getting pretty old and to be frank after I pay off my product I'm never going through this company again. I almost forgot to mention I've had them show up at my house unannounced multiple times looking for a payment... I'm upset because I find this behavior from a professional company invading and unprofessional. I'll point out that even when I'm caught up and it's Saturday I still get harassed with phone calls. This is not how you...