Lavender Nail Spa Inc — Local services in City of Schenectady

On Friday the 3rd I called the salon, around 645, to ask if they would be able to take me for a basic pedicure- as I knew they closed at 8 and it was cutting it a little close. They had said if I got there soon, then they could take me. I got there at just about 7, and was seated quite quickly which was nice. The woman helping me was initially very sweet, however I noticed her moving very quickly but it was understandable at the time. While using the heel filer, she actually cut the side of my big toe. I didn’t notice at first then she sprayed something and it stung, and I looked down to find a cut/small gouge in my toe. I brushed it off. Then, she rushed to finish my toes (which I had to request a spot be fixed) and brought me over to the waiting area. They did look good when she initially finished! However, it was getting closer to closing- but my toes were no where near dry. She came over to feel them and then came back with plastic wrap, and proceeded to wrap my toes in the plastic wrap. Before doing it, I said “I think they’re going to smudge if you do that, they’re still wet”. She said “it’s okay”. Well, they surely smudged. I told her they smudged and that they really needed to be redone and they were messy and no longer looked good. She said “it’s okay” and came back with more nail polish to cover the areas that smudged. This made them look even more messy as you could see the buildup of the smudged areas underneath the additional layer, also making the amount of polish very thick. I was very disappointed now with how they looked, which I again expressed. I sat back under the dryer, since they were still very wet. She came back with a spray and said “okay you’re good to go”, I told her they were still wet. She said “it’s okay, they’re okay”. She was standing next to me waiting. Also at this time, every employee was standing with their coats on and staring at me waiting. It got to the point where I felt so rushed, uncomfortable and beyond not welcome, that I felt 100% forced to leave. So, I walked out in those paper thin slide ons- on this night that was -2 degrees and had to walk to my car in then since my nails were still in fact very wet. Coming from someone who worked in customer service/retail- I very much understand closing times, but you do not rush a customer nor do you disregard their concern and have then leave completely dissatisfied. Again, I also called ahead to make sure it would be okay as I was considering the later time- and they said yes. I will never be returning here. I was left with smudged toes and numb toes from walking out essentially barefoot. Would recommend looking for further, or if you do decide to try it- avoid going within 2 hours of...

I always hesitate leaving negative reviews because other people may have different experiences, but if I could save someone a waste of their money, it would be worth it. I decided to go to this nail salon on a whim. They were able to fit me in quickly, and my toes were great. But the gentleman did not listen to anything I said about how I wanted my nails. I picked an ANC color that looked white but slightly sparkly. He did a test run on my pinky and it did not look white, and there was silver sparkles in it. I told him I thought it would be more white and he insisted it would look more like the nail that I picked it from after three coats. After doing three coats on all five of my fingers on that hand it still looked the exact same. He asked if it was good and I said it would have to be because I didn’t have time to sit and have him soak all the nails off that he just did. If he listened to me when I said the first time it was not the color I wanted I wouldn’t have been in this predicament. Maybe it’s stupid but nails are too freaking expensive to not listen to what the person says they want. Glue left on my fingers and underneath where the nail meets the finger. I just would never come back here and I’m so annoyed that I spent $80. This is the first time I’ve never not tipped someone at a nail salon but I just couldn’t when what I asked for was...

Went here yesterday and it will be my absolute last time! I've been here a few times and the service is usually nonexistent but today they should be embarrassed on how they treated a paying customer. When I first walked in Sheri's sister felt the need to tell me 3 times BACK to BACK that a gel pedicure was $47 dollars, as if I didn't hear her the first time. Then as I'm waiting for someone to do my pedicure an employee literally slammed the towel down on the foot rest, me and another employee were both alarmed with her behavior. Few minutes go by and that same employee that slammed the towel is the same one doing my pedicure at that point, I did not want her touching me or to give lavender my money. So i told her to just take my previous polish off & that's all. As if I hadn't already felt not welcomed the young man now ordered to take off my polish was doing the correct procedure until he got yelled at angrily by the MANAGER, Shel ( if that's even her real name) to hurry up and then i feel she made a joke about me because literally all the employees looked and laughed. The young man then hurried wet my foot and left, didn't even dry. Shel you should be disappointed in yourself and how you make customers feel, especially the...