I Love NY Pizza — Restaurant in City of Schenectady

Ordered a pizza for delivery at 11:20am. By 12:45pm no pizza. Called and the guy who answered was extremely rude and claimed the driver called me. He didn't. He told me I had to wait that it was on its way. 1:05pm called back and asked when I could expect delivery. He said it was on its way. Around 1:30pm I called back and said there was no pizza still. He told me (or rather yelled at me) that if I didn't like it I could cancel my order. I said "no, i prefer to just have my pizza." He said again it's on its way. I told him "No offense, but I've been being told that for a while." He started yelling at me telling me "No food for you. You call all day, i give you no food." I was shocked. I said "That's really rude! You shouldn't be so rude to your customers" He yelled at me again and said "I cancel your order, no food for you." and hung up. My husband called back and said "Look, if it's not on its way yet, we don't want it." (This was around 1:45pm) The guy on the phone said "Well, it's on its way so you'll have to take it." We waited another 5 minutes and left to go to a different pizza place. At 2:10pm the driver called "I have your pizza." C'mon 3 hours! And honestly... I've had this pizza before and it isn't good at all. We only ordered there because my husband was craving pizza and we thought our regular place was closed. NEVER ORDER...

I wanted to get a cheese pie, always passed by but never went in. Today I decided to try their pizza. As I walked in 2 guys infront preparing the pizza for pickup /orders etc. As I stood there for about 5 mins without any acknowledgment it made me think and felt less of. Then after I stood there for the most longest 5 mins the guy comes up and says how can I help you. I placed an order for a large 12 cut cheese pie, and order of garlic knots and chicken wings. He took my order as I sat in the restaurant waiting to get my food, about 15 ppl came in after me and was acknowledged/spoken to in less than 1 min or 2. I watched his interaction with each and every person who came there after me. But for me it wasn’t the the same. It made me think because I was a brown woman I stood out in a place like that. For them to not acknowledge me as I walked in there but did for everyone else’s after me. Meanwhile there is a minority working in the back making pizzas. It’s really a shame that human beings still treat other humans beings this way. Yes I’m of color, I’m a paying customer just like all the other ppl who go there. Plz do better next time. This is 2022 and people of color should not be treated this...

We took the kids there tonight. We order one of the specials that came with soda & wings. Order garlic knots on the side. Everything was delicious. Cooked perfectly. It was real pizza, not that stuff they try to pass off as authentic pizza up here. We were born & raised on L.I & we are very picky about our pizza. This was by far the closest to L.I pizza that we have had since we moved up here 10 years ago. The staff was without a doubt the most polite & friendliest of any place we had ever gone to. We had to make a few changes to our order after we ordered (picky kids) & they were more than happy to help. We ate inside the place & the girl that works there even brought the kids over some cheesecake. They were so happy & said it was yummy. lol We all cant wait to go there again. I don't know how they got any bad reviews. This is my 2nd time going there & both times we were more than satisfied with our experience. I already told everyone on FB that they have to go try the food there. The only complaint I have is I wish they were closer to where I live in Amsterdam. Definitely worth the...