Home Style Enterprises — Restaurant in City of Schenectady

Horrible customer service. Subpar Food I Ordered Family size Chicken Luis for delivery waited over an hour for our dinner to arrive with NO CHICKEN just penne and tomatoes. I honestly found it hilarious until called so I have my order corrected and was placed on hold over three times by an extremely rude young lady who couldn’t find my order because for some reason they decided to put the order under my husband's name/Number being lazy. She than told me that I can have it made over but forget its a Family size meal and puts me on hold again to talk to the manager. When the lady back on to than AGAIN ask me for my phone number to just get attitude with me and tell me to just use my husband‘s phone number because the number were the similar her to comprehend. After being placed on hold four times and dealing with an extremely rude cashier, I’m told that I could have the food remade, but it would take an hour at this point. During the entire encounter I was extremely nice and friendly and I offered to pick up the food if it would make it easier also so they could see the mistake. Nope I was told to wait 45 for delivery or have a credit for my next order. So at this point not only have I been waiting over and hour for food, treated like a liar, poorly spoken too and this is the 3rd order I’ve had incorrectly made. I requested a refund and was told “we cant do that its credit and thats it” I explained that not only have I waited hour this is a repeated problem so I wont be eating from here again. I was given the same response. I literally had to get up and go to the restaurant to have my money refunded. Smh the young lady who gave me my refund had a nasty attitude. The unfortunate part is you’d think after I offered to come in and pick up the food this would’ve been resolved and I immediately offered that before the back and forth about the phone number. The worst customer service I’ve encountered in years from the consistent mistakes, Changes to menu daily, Horrible customer service for food that is substandard also trying to force customers to credit mistakes to their next order is simply unacceptable. The food isn’t worth the price and the Customer Service is Horrible. And for those wondering why I kept ordering I mainly ordered sandwich or salads so unless a huge mistake is made It no...

Despite the increasing negative reviews of late regarding Homestyle's food and service, my family and I have I have always found the place to be a solid--if unspectacular--choice for family dining. Plus, the restaurant is w/in a mile of our house, so it is very convenient! That was before the latest fiasco regarding Groupon and the person who claimed to be the "owner". For the past year, we have been taking advantage of the $10 off Groupon offer and every single time Homestyle has honored (even though we do get an eat-in pizza "special", we also order drinks, appetizers and full dinners, which justifies the coupons and the servers always honor it. Well, the last Sunday we were there, we were told that we can't use the Groupon for our particular order because of the fact we were also doing the special (once again, we ordered all the other stuff, the same as before; I believe a contributing factor may also be that the restaurant was a little more crowded than usual). When we questioned this and showed the other expired Groupons, the waitress called over the "owner" or "manager" (who refused to identify himself). His tone was condescending right from the get-go and he grudgingly offered to do it for us "this time". I proceeded to remind him of the previous dinners we had discounted and also noted that the Groupon wasn't worded properly to clarify the discount (their fault for writing it that way; the Groupon says that it could not be combined with "Home Pizza Specials", which led us to believe it was for delivery specials only). Anyway, the owner/manager/whoever he was could not have been any ruder and seemed not to care if we were satisfied or not---so we just left. Needless to say, we will not be going back and Homestyle has unfortunately lost a regular family Sunday dinner. As I said before about the mediocre food reviews---that is true as well, but we were always willing to overlook it because of the covenience of the place. From now on though, we will hit tastier and friendlier places in the area like Ario's, Scotti's, Pizza Buono...

After being a customer of Home Style for more than 35 years I went through an experience today and I will not be going back. I encountered a problem with my order and when I called to let them know about what was a serious food quality issue with my order, the owner got on the phone and asked me to bring the food back so he could see the problem. So even though it meant missing lunch, I drove back. Once he saw the problem, he questioned the validity of my complaint. He seemed to imply that I was lying, which I was not. He said he's never seen this problem before and I said that I've been his customer for 40 years and neither had I but I thought he would want to know. He went in the back and came back a couple minutes later, and seemed irritated I was still there. He asked me if I wanted the same food product I had ordered the first time or a refund. I said I didn't want either - and explained what I had wanted and expected was an apology. Which he then begrudgingly gave while continuing to question the validity of my complaint. If he had simply said that he was sorry for serving food that was clearly not up to any restaurant's standards I would have felt better about it. Instead he made the situation worse. It's unfortunate. I took the time to drive back there because that's what he asked me to do. He also told me that he's never encountered this problem but when I scanned the Google reviews I see the same problem occurred at least twice before. Im betting they won't miss my business, but my hope is that upon reflection, perhaps the owner will handle the situation...