Bob's Ace Hardware — Local services in City of Syracuse

The employees that work here are some of the rudest and most incompetent people I have EVER worked with in retail. Snarky responses, rude demeanor, lack of product knowledge. Overall they are not a group that should ever be working in customer service.

Incredibly rude to my elderly father on multiple occasions. In one case outright insulting him in front of other customers. Rude to me. Rude to a friend of mine that was helping me with a project. I have gone here 3 different times and every single time has been awful. The older woman up front and the shorter man who works in the back are the worst ones.

If Ace reads these reviews. Coming from a current GM in another area of retail... clean house. These people are ruining this location and will start driving...

Two employees standing by the door asked me what I was looking for. Just pointed in the direction and said it's on that side. I struggled to find what I was looking for in plain view of the employees that appeared to be to busy looking at their phones. I went over and asked the lady where the item I was looking for was located, she replied they were out of stock. I asked her why they didn't tell me that when I first asked and the reply was we must have mistaken what you wanted. Then a quick "Sorry" then back to her phone.

Worst service I've seen many years of shopping here. Will hesitate to return to the former awesome local business. Definitely not the Bob's Hardware service...

I recently purchased a beautiful new snowblower here. They had the model I wanted in stock and held it for me until I was able to go withdraw the cash to purchase it. The price was the same as the big box stores. I was offered free delivery, although told they were a bit behind. Despite being “behind,” my new snowblower was delivered 6 days later at a time that was highly convenient for my family. When I called to check in on the timeline for delivery, a friendly employee asked what time would work best. I said 1:00 and that is what time it arrived. I am ready for what winter...