Tiger Lily Quilt Co — Local services in City of Utica

If you are looking to get a quilt made, do not allow them to refer you to Rachel Myers. We went to Tiger Lily in February 2024 with Rachel to pick up the materials. We paid for those material there, the sashing and bonding materials and it came to be $200. We asked her how much this was going to be when it is finished and she said the extra cost would be $300. She asked when we needed it by and we said by late March but if she needed a little extra time that’s fine (but not six months). A month and a half in she said her child had a cold and she needed a little extra time, completely understandable. Although after that message (end of March) my mom had reached back out in May because she had not heard from Rachel since and asked about the quilt and she did not respond. My mom reached out a week later (May 19th) and Rachel said she would be done in two weeks but she was away with her children prior to that. 12 days later she messaged and said her child had an emergency and would need more time (which again totally understandable because that can’t be predicted). My mom told her if she had not started yet we can take back all the materials so she wouldn’t have that on her plate but she stated the shirts were cut and assured us she could handle it after her kids appointments were handled that week. My mom did not hear from her for over a month so she reached out again and asked about this quilt but Rachel had not messaged back. I had to finally call Rachel from a different phone number because she would not answer my mother from her phone so I had to resort to a different phone number. I had to tell Rachel I am moving by the end of July and needed this prior to moving. Rachel finally started responding back to the text messages and finally finished this quilt on July 26, 2024. She had told us via text that the extra cost would be $468 instead of the $300 she had stated prior. When met up to pick up the quilt we had expressed our frustration and did not feel like it was a fair price since she had stopped responding to my mothers inquiries about the quilt and it took much longer than she said it would take. Rachel did not utter one apologetic word for not reaching out and did not try to offer a discount for her actions and holding my materials hostage for six months. Truly a vile lady who does not take accountability for her actions. We told her we were going to call Tiger Lily and let them know about our horrible experience with her and she said “It doesn’t matter I get a lot of customers” so she truly did not feel one ounce of shame for her actions. We also stated we will be reporting her to the Better Business Bureau and she stated “This is not a business, I do this out of the goodness of my heart” but yet she didn’t seem like she had one when she wasn’t able to even say an “I am sorry” to us for our troubles and her lack of communication. Afterwards we had called the shop and they were very apologetic, unlike Rachel. We explained to them that they should never recommend her to other people and I hope they don’t because this was truly a frustrating experience for me and my mother who was just trying to get me a quilt for my birthday back in March 2024. Again we understand if you have set backs but just be upfront with these and be apologetic and more understanding from where we are...

Tiger Lily is a wonderful quilt shop and we’re really fortunate to have it in our local area! The staff are so friendly, helpful, knowledgeable and always professional. They go out of their way to keep shoppers happy and find just what they want and need. The environment is really colorful and inspiring - samples of quilts everywhere - “eye candy” to feed the quilters soul! I love going there - like a little vacation - especially during trying times. I am so grateful that the staff has worked so hard to keep the place open and safe during the past year and a half! I always feel safe and cared about when I’m there. If you are a quilter traveling through the area or living locally - don’t miss it! Kudos and gratitude to the great folks at...

Tiger Lily Quilts is an amazing quilt store! It is chock full of high quality cotton fabrics for quilting, casual clothing, bag making and general crafting when you want to make an impact. They have fabric lines I have not seen in other stores. The store's manager, Lu, is an expert in blending fabrics and patterns to produce gorgeous quilts; the extensive selection of samples is a testament to her skill.

My sister and I met there and spent 2 days sewing in their well-equipped classroom area. Lu, Megan and Jodie were all welcoming and helpful, especially considering it was during NY Shop Hop. We both finished PJ pants using Tiger Lily fabric we love!

Do not hesitate to visit this quilt shop! Tiger Lily...