Family Dollar — Local services in City of Watertown

I've literally been waited on and tested it: will this customer service associate cash me out without a single word? Yup!!! They certainly will. No have a nice day, did you find everything okay, etc. But I haven't been back since the last time I was there, the cash out process IS a JOKE, and not a good one. You WILL stand there 5-15 minutes waiting for an employee to be 'ready' to cash you out. I've contemplated leaving my basket right in line and leaving before this incident. Someone's always counting down their drawer, waiting on a manager to open the safe, put a code in, etc. 2 months ago I among a crowd, literally stood there while 2 girls behind the counter chatted it up complaining about another employee that wasn't there. They saw the growing line while the older male cashier waited on everyone, they waited for him to 'put his code in.' While one was 'going off the clock.' They were rude and I made it clear he needs to clean house starting with those younger female cashiers. They just smirked to each other. He made a bland excuse for them. Haven't been back, won't go back, not even to break a bill for the laundry mat around the corner... I will drive past it, through the square or down arsenal on a weekday afternoon, before I'll ever go...

So I went to grab a few things I needed from family dollar last night and the manager of the store actually rang up my purchase. Really nice guy, always friendly with families and their children. The defining factor for me when it came to his personal character assessment...lol, was when he rang me up for the same item twice. I immediately noticed something was off about the price and said as much. He disagreed. So I then went just outside the front door to check my receipt and my items. Sure enough there was an item he charged me twice for. I went back in and brought it too his attention. He politely requested that I give him a moment to go check the cameras so that he could confirm this. I instantly wanted to take offence, thinking " really man, you think I'm gonna try and rip you off for 3$...."! At the same time I realized that it's clearly a part of protocol for him to check. A moment later he came back and refunded my money without question and a warm smile. This is how things should always be handled. This man exorcised appropriate conduct in handling the situation. I can appreciate that and am thankful for...

Disheveled and unkempt. Family Dollar needs a supervisor or store manager. Their shelves are a disorganized mess, their ceiling is missing lights, the floors are littered with unswept debris, and their products are haphazardly strewn about.

The staff are courteous and quick. Unfortunately the store is in such disarray that the friendly staff cannot help locate items that should be in stock. It’s an Easter egg hunt to track down where a product might be hiding. Whoever is responsible for stocking the shelves has been simply setting items wherever there’s a space. This disorganization makes it nearly impossible to find the items on my list.

The only good thing about Family Dollar is the kind staff. Each employee I meet is always so nice and professional. You can tell they believe in custom service. You can also tell they wish their store...