The Home Depot — Local services in City of Watertown

I would not recommend that anyone within the military community on Fort Drum shop at this Home Depot. My wife and I ordered a new washer and dryer set from them on December 22nd 2021 and was told it would be delivered on January 12th 2022. When the date came around for our delivery we sat around all day waiting for the delivery just to be told at the end of the day after our delivery time that the drivers that were contracted out forgot their ID cards and could not get on base. Our new date was scheduled for the 15th and the day prior we were called and told they can not deliver because of the snow storms that were going to take place on the following Monday (the 17th) along with windchills for that Saturday. I am unsure how the outside temperature affects an inside install for a delivery but whatever, we were given a new date of delivery of the 16th (same temperatures and same snow storm the following date) I waited at home and again had to cancel plans to ensure someone over the age of 18 was at the residence to be left with a no show and no call. When I called Spirit Logistics today the 17th I was informed the delivery drivers tried to call me because they forgot their ID cards once again. This was a lie as there was no missed calls from Spirit Logistics and I was finally given the option to pick up the washer and dryer myself at the home depot on Wednesday the 19th. It is absolutely crazy that Home Depot charges people to have delivery and installation for their new appliances but fails to...

My other half is/was deploying and our washer and dryer decided to quit on me. My first thought was Home Depot to buy an appliance. I looked up what I wanted and called the store. They confirmed they had what I wanted in stock for pick up today. The associate said that normally they don’t have them in stock but they did have the washer I wanted. We loaded up our 4 kids and went to get it. When we got there we learned it was a refurbished model, then SURPRISE, and it was the model up so it was more expensive. We were going to get it anyhow, at a $300 higher price difference even refurbished, as long as the manager would agree to sell us the floor model. The very sweet associate went and asked. The “manager on duty” (I was told it was not the store manager) wouldn’t sell us the floor model dryer under any circumstances. Even though we drove 30 minutes there on the promise that they had the model in stock I wanted to take home today (which they didn’t have) and they would have made over an $1800 sale!!! Moral of the story, even though this Home Depot is in a Military Instillation town and they “Say” they support the military, the management is not in ANY WAY friendly or understanding of an active duty military family and their needs as their soldier deploys. I was HIGHLY disappointed. I wish I hadn’t wasted my time (which is VERY precious with my soldier leaving) or my gas to go to this store. I do not recommend...

We bought a new GE refrigerator at Watertown Home Depot.

After the delivery people left we noticed they left these holes exposed on the front of our new refrigerator. Apparently there are holes on both sides to accommodate handle placement but the person installing is supposed to install some sort of delete plates on the holes that were not used.

We called 5 minutes after the delivery people left and were told that they can send a technician to our house in a few days and we would have to wait within a four hour window.

Not only did the technician not show up, he submitted a fake report to their app stating he was here, the problem was solved and faked our signature on an online invoice.

Called again immediately to complain, requested a supervisor call me back, they never called. Went to the store the next day, worked with a very nice lady in customer service who spent a half hour on the phone with someone who assured us we would get a call and a visit from a technician four days later

Needless to say we received no call and no visit, our new refrigerator still has these holes showing.

At a loss for what to do next, but be warned if you buy something from Home Depot and their is a problem, you are probably in for some real frustration.

Ironically they keep sending me surveys to see if I’m satisfied with my purchase. Obviously no one monitors...