Maddy’s Home Furniture Store — Local services in City of Yonkers

If you decide to purchase your furniture from Maddys and you are dealing with Othman, GOOD LUCK! Spend the extra money and shop at a more reliable store unless you have the time to wait months for furniture and listen to Othmans nonstop lies. He lies about the furniture he can get, he lies about the delivery dates, he lies about nearly everything that comes out of his mouth.

When they finally delivered the mattress and bed frame, it was the wrong mattress. During the delivery, they decided it was a good idea to drag the furniture into the bedroom. They left a long scratch on our brand new floors from the hall way to the bedroom. Instead of calling insurance and going about it the correct way, he made up his own price of what it would cost to fix and it was half the actual cost. He said he went through insurance but he clearly did not since no insurance agent came to inspect the damage. Then it took over a month to send the right bed.

After 2 months of the bedroom set not being in, he says its still going to be a while but gave an alternative option to swap it with. We were basically forced to change our bedroom set because he lied and wasn't able to get the one we "ordered." We are going on 3 months and the dining room table still isn't in and we decided to cancel it. He said he canceled it a week ago but in reality he still hasn't canceled it. He was caught in yet another lie.

This place is not worth the stress and frustration. Maddys should be investigating Othman for lying to customers and promising things he cannot follow up with just to...

Terrible service. We bought a sectional with a sleeper in it in June. After being told it would be delivered August 7th, we were given a run around for 4 months. No one would answer the phone and when they did they said they would "call back" but we would have to chase them down again. We were told it was in the warehouse in Brooklyn but they were waiting for the sleeper to be assembled. for 2 weeks.

We eventually spoke to someone who said he was in the corporate office and he said it had never arrived. according to him, the shipment from North Carolina had been turned around. It's October by this point. We are given more lines. Keep in mind, my wife is pregnant and going to give birth at the end of the month. I am telling these people that I don't want delivery people coming through my house with a new born during COVID. The couch doesn't arrive until tonight, 2 weeks after my son was born.

After finally receiving the couch at 9 o'clock at night, it is not a sleeper and the ottoman that we ordered was not there. I called to find out what happened. The guy from the corporate office tried to give me some line about the sleeper being installed later. I wanted to know why this was the first I'm hearing of it when the sleeper was the whole reason it was held up to begin with. that is when he hung up on me.

Now, we are out $3700. we have a couch we didn't order and missing a piece we did. I also think we received the wrong cushions...

my husband and I ordered furniture from here, they promised delivery in 2 weeks but the didn't deliver anything until 4 weeks later and even then we did not receive all our items, and the items that arrived were the wrong models, and apart from that the wrong furniture also came damaged. when the movers were putting the furniture in the rooms (we didn't notice the items were wrong yet because the moved everything in their boxes and on their pallets) they also scratched our brand new floors. when we called to report this we received terrible service and in the end we were told that they would take care of it with their insurance, its been four months since the first incident and still haven't heard anything about our floors since. after constant calling for 3 months they finally decided to replace the wrong items with the items we were missing the first time, but again they were the wrong model. the third time they came around they finally had everything we ordered. they have terrible service, they try to leave you with cheaper/Damaged versions of what you ordered, and they bring you everything much later then said. would not recommend this place to anyone, it...