Best Buy — Local services in City of Yonkers

Save yourself the headache and the energy and stick with a company that does their job right and appreciate their paying customers!

Ordered an Asus Vivobook creators laptop Q540! The laptop was out of stock,and the only place that had it as an open box in good condition was the yonkers bBest Buy So I traveled for over three hours from bensonhurst, brooklyn, to yonkers to get the laptop, and then three plus hours back, only to discover that the charger I was given was the wrong charger. The charger they gave me is an asus charger that is 90 watts. Whereas the charger that should come with the laptop is asus hundred and fifty watt. Called customer service spend hours trying to get a hold of somebody who know what they're doing to be advised to go back to the store where they will fix the problem. Due to distance as stated earlier, I went to the bay parkway best buy and that was a terrible experience with a very rude customer service representative who was dismissive and said she didn't commit The mistake I explained, it's tell best Buy that is the brand she represents But again, did not really want to help (she was wearing a balck golf shirt and no visible name tag). I called the yonkers store again and after waiting 5 minutes I was told it's very simple and that I should call the customer service number for bestBuy the main best buy like corporate eight hundred number and they will just exchange my charger. So I called, and that took another 2.5 hours of my life. where I was told they can't just give me a charger and that the yonker's lady on the phone should have given me a part number at the very minimum. So one of the associates on the phone I can't remember if it was the third or the fourth person and his name was Jeryman, Who was the only positive part of this experience, Try to actually solve the problem. So, he suggested connecting with bestbuy Parts Store to see if i can get the right charger for a discounted price or for free. After talking to the parts store, he said they did not have the charger, so he talked to his supervisor and suggested giving me $70 credit so I could get a charger that would charge the laptop. Because the 90 W charger does not charge a laptop. He told me it would be in my account in 1-2 hours If not, then to call back and that was on the 14th of July, so today at 5 o'clock I called because I don't see it on my account, got an associate, explained everything gave them the case number. I was provided I was put on hold, and they said they're gonna send me to the primary associates because They're the ones that issued it, and they can fix it as the credit was written up and initiated but not approved. So, I was handed off to the new primary Best Buy associate. I had to explain myself all over again because apparently, the first associate just dumped me into the new one without giving her the case number. My name or my email address. I had to go through the verification again. And then to be told, oh, it's a gift card, a physical gift card,and is gonna take you 2 weeks to get it. So I tSave yourself the headache and the energy and stick with a company that does their job right and appreciate their paying customers!

Ordered anold them I was promised that would show up in my account in an hour to 2 hours, and now you're telling me it's gonna take 2 weeks and I explained again. I need to buy a charger. To charge the laptop, I'm charging it now through Thunderbolt port, but it's a slow charger and doesn't activate the GPU. The rtx 3050 GPU. And, of course, the associate didn't know what to say or anything. She just froze there, so I just let them know. Best Buy socks. The customer service i really terrible. I feel so sad. I'm stupid for paying money for Best Buy plus services, and I'm running back to Amazon. At least they respect their customers. Mind you, I spend a lot of money at Best Buy. I joined members plus membership because I really wanted to support BestBuy and support those brick and mortar stores. But what do I get? Hours wasted of my life and aggravation levels...

First customer of the day to pick up a tv i purchased the night before. Employee brings tv out in a cart.Goes off the sidewalk.tells me hes going to lock the wheels because one time the cart rolled away.had it upside down and we flipped it and put it in the truck.i get home and top corner of box is pushed in and damaged which i didn't see. Ok, its not ripped open so i decided to open the box and set up the tv. I turn it on and where the corner of the box was damaged there appeared physical damage once the tv was turned on.rainbow pixels,no picture in the corner as if it was hit.repackage it and just want an exchange. I was told no because i must have done it.no scratches,finger prints,tape still on it.now i was shocked.i said the tv screen wasnt touched.when i said the employee bounced it around they didnt want to look,show,consider looking at cameras.that accusation was dropped.now,i was told i pressed on it while taking it out.foam was in tact,tape etc.she began telling me i wouldnt be able to pull the tv out without grabbing it and pulling because hands cannot fit on the sides unless I rip the box.i said so if i ripped it and came in you would have said the box was ripped open and i must have hit it during. She said shes worked with these tvs for years and the screen is sensitive. I said im sure she has and im proud of her but dont take it to that level and tell me im lying.i told her to measure my hand because magically it did fit and thats how i took it out.i put my hand in the side and wow it did fit. They have insurance, it was a cheap tv and she went through every excuse in the world to try and blame me.i wanted the same tv not my money back or a different model.i was the first customer, paid cash and just wanted the broken tv exchanged. I was offered a open box one.i was so frustrated i said ok.than i realized no where are you in hell im accepting a open box.I didnt break the darn tv. After a hour going back and forth whoever was in her earpiece talking to her must have said give it to him.she stopped and suddenly shes going to do it.looking me up and down while doing the reciepts like I'm wrong.another employee brings me a new tv and the hour spent on trying to do everything to not give me a tv was a waste.no refund,exchange or offer to send it out for repair which i wouldn't have accepted anyway. I was expected to accept the tv was broken,i did it and i cant get a refund or exchange. My money was gone. Ive never in my life went through what the store did anywhere. Best at selling you something. Once you walk out the door if you need to exchange or a refund,warranty or not ull be blamed and told whatever the issue is the warranty doesnt cover it. Don't go to this...

I unfortunately had a terrible experience with this specific Best Buy. We purchased what was supposed to be an Excellent-Condition Open Boxed TV, but when we pulled it out of the box to have it installed on our wall, we noticed wear and tear on it. Plus NO remote or tv stand came with the item, especially when the website indicated all items and original box were included. We then reviewed the box and noticed the label indicated condition as GOOD, not excellent.

The Best Buy Yonkers location failed to give us the correct item. We spoke with many representatives for Best Buy who said we had to deal directly with the store. We also had them send in call back requests to the store to have them call us, since stores are responsible for dealing with open boxed items with customers. After 6+ attempts, we got a hold of the manger at Yonkers—Crystal. I explained to her the situation and she immediately gave attitude, not even acknowledging they had made a mistake or apologizing. She did give us the difference from an excellent to a good open boxed item, but after much convincing she and her team FAILED. She also required that I come to the store in person, which is 1.5hrs away from our home. Through out the whole experience, it felt she did not care for us as the customer. Her counterparts gave us attitude when we asked for a remote, which Crystal had promised earlier over the phone that she’d give me one. Come to find out the store could not furnish me with an LG remote, just a universal one that wouldn’t work properly with the specific tv we bought.

Overall, the Yonkers Best Buy experience was poor. They lacked friendliness, care, and commitment to the customer, when they were in the wrong and failed to give us the correct item we purchased initially. Shame on Crystal and her team for being a bad example and not representing Best Buy’s core values: “enriching lives through technology, fostering a culture of belonging and engagement, and upholding ethical conduct. These values are reflected in their commitment to respecting customers.”

Unfortunately, I am still disappointed with the whole outcome and will be escalating this further. I feel that Crystal and her team just brushed me off and truly did not learn the severity of this injustice. Best Buy needs to do better, and Crystal & her team need better customer handling training, as they lacked empathy and conviction for...