Verizon — Local services in Claremore

Do not use this store. I had been a customer with Verizon for 10 years & I switched us to ATT b/c of lies. My husband has to have a phone for his job as a 1st responder. His phone broke rightbefore shift so we went to the Claremore store. They had a promo going saying that" we take any phone in any condition". We got there & the gentleman said we couldn't trade in my husbands phone because he couldn't access it due to the screen being messed up. We weren't too upset & went ahead with the purchase of my husband's phone &Google watch. It wasn't what he wanted but they had limited stock. A few days later, we had issues with our ATT home Internet & I was talking to the gentleman about our phone issues. He went the extra mile & had an ATT rep come to our home. The ATT rep looked at my husband's phone & said we were lied to & the promo should have been honored. I don't like being lied to so I started the process of switching over completely to ATT. We were told we had a little over 2 weeks to return the phone/devices we just bought. I kept all of the boxes/paperwork( I recommend this to anyone who buys a new phone after our nightmare). We were told we could switch over my husbands phone 1st & that Verizon would take the phone back as long as my account was still active as I was primary. We went the same day we switched my husbands phone to the Verizon store to return the watch & his phone. I explained why we were returning the phone/watch due to being lied to & the store not honoring the promotion of "any phone, any condition" plus ATT has better deals/coverage if you are a 1st responder. They took the watch but then they said they couldn't take the phone back due to the line being disconnected even though it was within the return time & had everything needed. They refused to take the phone back & said I would have to ship the phone back myself per their customer service but I had to " wait 3-5 business days " for a box & specific label tied to my account. I never received anything. I called over 10 times in Dec. trying to get a box & label to send the phone back. Was told by multiple people that they mailed it. I was lied to again. On my 10th call I got a person to email me directly a return label. I received it and sent the phone back & was told I still had time to get the phone back within the 45 days return policy. I shipped the phone back on 1/7/25 & kept my tracking label and information. Never heard from Verizon except that they still wanted to charge me over $900 for a phone I returned. I called again, one lady said they couldn't find the phone &call disconnected. I tried calling back but it's really hard to get a person on the phone when you have switched companies because Verizon just wants you to pay whatever they think you owe. I called back the next day and spoke with a gentleman who said he needed to create a manual ticket to expedite my account to find the phone that I shipped on 1/7/25, this call took place on 1/24/25. I was told by this man he would call me back in a few days with an update. I never received a call. I finally called back yesterday, 2/5/25 & spoke with Cindi who was a Godsend & she took care of my account. She saw that they had rec the phone before the 45 days & that I didn't owe Verizon over $900. She put in the request to get that credited to my account & could see all of the times that had been documented that I called " over 10 times" trying to return the phone. Cindi calls me back & says she's incredibly sorry but her supervisor denied my credit back because their system stated the phone was 2 days late being scanned in( b/c they couldn't find it). I had to threaten to go to court and sue Verizon to credit me. Thank goodness I kept my receipt proving I sent the phone back in time. Cindi was great & able to credit my account. I however will never be a Verizon customer again. I was lied to at this store in Claremore that made a complete nightmare from this purchase. Verizon doesn't care about customers. They will still try to make you pay. They admitted to that most people...

Bunch of liars. I got a new I phone and 8 months later the camera quit working so did the flashlight. I went to Verizon they told me there isn’t a warranty which was incorrect after talking to google I was then told I can upgrade from the I phone 12 to the 14 for just 10 dollars more and I can do that without having it payed off which was also a lie it has to be payed off to do that they then told me that I cannot make payments on my phone I can only pay advance for my monthly bill which is also a lie. Im not sure there’s such thing as a good Verizon store or any cell carrier but there’s gotta be something better than this. Your store has nothing but a whole bunch of liars...

Andrew Ford at the Claremore Verizon store, you sir, are an absolute Rockstar!!! You worked with me for two days getting my iPhone 15 up and running. Your personality, your knowledge and your never ending patience make you amazing!!! Please give this guy a big raise, he is so...