Lee's Salon L.L.C — Local services in Clarksville

I contacted Lee’s Salon about a week and a half in advance to get my hair colored. I contacted them through Facebook, informed them I wanted a balayage, and asked for appointment times and pricing. I also informed them my hair was virgin, and long. I was told pricing started at $95. I set up a time, and asked who would be working with my hair in an attempt to see how well they did with balayage. I couldn’t find the stylist from the page. I saw quite a few good reviews and some that were iffy from a little over a year ago. The only reviews I found with my stylists name, Mary, were all positive so that was encouraging.

When I sat down with Mary, I told her I wanted balayage, but I didn’t want the blonde to be platinum. I wanted golden blonde that would blend well with my natural color. She seemed confident and excited to start. When she started on my hair, I told her I wanted 4-5 inches off max and I wanted it layered. So 4-5 inches AFTER layering. I specifically said I really just wanted rid of my split ends. She cut my hair before starting the dye process. I didn’t see how much she cut off though because the other stylist that was there swept it in a pretty timely manner. After she cut my hair, she walked away to help another client she had been working on before I got there.

This is where I should’ve paid for the hair cut and walked out.

I overheard that client talk about how her hair wasn’t at all what she wanted. She wanted a dark color with red hints from what I heard, and her hair was a bright orange, just like mind and I’m a natural redhead. Anyway, she had been there a while and wanted to go get lunch and come back. Mary handed her very well, and even fixed her hair when the girl came back and the client ended up loving it. However, that caused my whole process to take even longer. She continually went to tend to the other client, leaving me in the shampoo sink for about an hour and a half.

Anyway, before we even got to the sink, she put the foils in my hair. Leaving several pieces out what seemed intentionally. After about 30-45 minutes she wanted to take out the foils in the back so she did, then put me at the shampoo sink where I stayed for nearly 2 hours. I came in at 1:15 and was at the shampoo sink from around 3pm until almost 5pm. Another stylist ended up shampooing my hair and toning it. She kept saying “the back is done but we still need to process the sides.” I took her word for it because I didn’t know, and I still hadn’t even gotten a glimpse of the color.

So she starts drying it and curling it. By this time, I’m starting to realize it’s way too light, and it’s not a balayage at all. I know she knew I wanted a balayage because the other stylist even asked what I was having done done and Mary said “a balayage”.

Now to my actual hair. It’s blotchy. The back, that she said was fully processed, is the least blonde of it all. However, there is a huge block of just naturally hair in the middle of my head where it should start blending to blonde, that wasn’t even touched. And I’m balayage, I was under the impression that 90%-100% of the ends should be blonde. I have SO MUCH red still. It honestly looks like I got highlights that have started to grow out. The blonde is not even throughout my hair either. The sides are thick, and light. I have pieces that are white. It looked decent curled, but I’ve since washed and straightened it and can fully see what was done to my hair.

Being 30 minutes from closing, and Mary having had ANOTHER client come in that was scheduled for 5:15, I didn’t want to hold her up anymore by asking her to fix it. I was there 4 and a half hours. I was tired, and upset with how my hair turned out so I just thanked her and left after paying. I’m sure she is a wonderful cosmetologist, and she was very friendly, but I’m not happy at all with how my hair turned out. She had 3 clients overlapping and maybe she felt overwhelmed but I told the person that made my appointment that I had long, thick hair that I’d never dyed. Even I knew it would take a while so why...

I used to come here for several years when Tim was here. Unfortunately he is always booked, so I figured I try to get someone to do my hair. I called to schedule an appt. last week and specifically asked how much it was going to be and told her how long to block off before I arrived and the lady told me between $40-$50 for 2 hours. I said ok that’s great! Fast forward...appt. day is here! I walk in and I get checked in. I arrived at 3:20. My appt. was at 3:30. I didn’t get put in the wash bowl until 3:45. I then was placed under the dryer for what was supposed to be 15 min which turned into 35min. I then get put back in the bowl to wash out the conditioner and while she was rinsing me, the manager tells her to come here....not that she has a client in her chair or anything, but anywho! I get brought over to the chair and she starts to blow dry, flat iron, and trim. Finally, I’m done! She did wonderful! I get walked up to the desk...”That will be $85.00”....umm excuse me? How did it jump up? Then she proceeded to explain why which didn’t make any sense that a shampoo & style is just that, but I sat in there for those 2 1/2 and saw several shampoo & styles and they got the same as me...they just don’t have my ethnic curly hair! So she gets the manager. The manager said this is what I got, so this is how much it is! I said there is no way I was told between a certain amount for it to be more and I had been coming here for several years up until Tim left and how is the service different TODAY! Then charged me a whole $25 to trim my ends...TRIM!!!! I would have been ok if she wouldn’t have had the worst attitude as the MANAGER and spoke to me politely like the girl who did my hair. Anyway, she took off $20 just to shut me up and rolled her eyes and walked away! I’m sorry to the girl who did my hair! I only expected to pay $50 which would have given...

I have been coming here to see April since 2014-2015. I have always had her cut my hair, sometimes a different person wash my hair but it’s all good. I can’t say that about my experience today. I booked an appointment online the day before and was told the morning of the appointment that April will not be there that day. I said that’s all good since I only need something simple like a trim and wash this time. They set me up with another tech and I was fine. I came to the salon and they couldn’t find my appointment so they set me up with someone else, which is all fine by me since I don’t want anything complicated this time. The tech put me in her chair, trim my hair and bang for about 5 mins, then take me to wash, I really thought she would come back for more detail after the wash. She shampoo my hair, left it with shampoo in and went on to cut another person’s hair. I waited for 15 mins before she came and rinse my hair, wash and conditioned for 5 mins, took me back to her chair and blow dry. The entire service took no more than 20 mins hands on. She charged me $65 for this. I don’t mind waiting, I don’t mind the technical messed up, but $65 for a trim and wash when the service only took 20 mins? The result is ok, but not ok enough for $65, and the effort was absolutely not there. I was very...