Madproaudio — Local services in Cleveland

I am a teacher, coach, and parent to 4 beautiful children. I have always loved music ever since I was a little kid. My mom would always comment how I would not just sing the lyrics to the songs but I would hum the instrumental parts as well. I have always followed music closely so it was only a matter of time before I got involved with something pertaining to music. About 6 years ago I started DJing for a friend of mine at wedding receptions, corporate events, and school dances. I enjoyed DJing so much that after the first year I started looking for DJ equipment of my own. Looking around I found Madproaudio After spending some time on the phone, Madproaudio took my budget and designed a system for me. I was so excited that this was really happening. Well…. It didn’t end up happening…..my marriage was falling apart and I had to put this dream on the backburner. Fast forward 2 years, I am still DJing for my friend and still enjoying it. I decided that I really wanted to get my own system and that the time was right for me. I started looking around at sites for DJ equipment again and something kept bringing me back to Madproaudio. I was born and raised in a small town in central Illinois. My father is a huge supporter of our Veterans and this was instilled in me at a young age. I was also raised that FAMILY is everything and I wholeheartedly believe that. Everything you read about them was the way I was raised. I worked at a big box store in college and customer service was lacking and that always upset me. The customer is what makes the business by coming back, giving great feedback, etc…. I called Madproaudio and said “You probably don’t remember me, but I started a system with you 2 years ago.” Madproaudio did remember and I hadn’t even bought anything. We worked together through email, text, and phone calls to make sure that my system was perfect for me and what I wanted to do. Through talking to Madproaudio I was teetering on the idea of doing Karaoke as well. I love to sing karaoke (once I break the nerves of singing that first song), and had Madproaudio make my system compatible for Karaoke as well. A couple of weeks ago I made the 7 hour drive to Ohio to pick up my system. I got to Cleveland about midnight and they wanted me to let them know that I made it safely. When I first met the people of Madproaudio the following morning, they made me feel like I was family and I had just met them. When I arrived at the shop my system was all set up and was playing music, my lights were going, and I could hear and see everything and I wasn’t even in the door yet. When I walked in I couldn’t believe my eyes. My system was perfect! After talking with Madproaudio I decided to add a few extra pieces while I was there getting me Karaoke ready. Since returning to central Illinois my business has blown up. We are working every weekend. We host karaoke at 4 different...

As an individual in charge of procuring all items for my company's conferences, I know firsthand the many hours put into making this happen. Unfortunately, people do not always consider the time it takes to get the end product that the customer is pleased with. With this in mind, while exploring for a good cost to quality ratio pro audio system, I did my due diligence in exploring different websites and experts for recommendations in a system that met my needs. Not knowing what it was I really wanted, I was looking for an individual/company that could steer me in the right direction. Some I contacted tried to up sale me into units I didn't really need, some didn't have the time and just told me to look at their website and choose a package I wanted, and some just wanted to sell me a bunch of music more than anything else. That is when I finally found Madproaudio No sales pitch - no trying to get me to buy thousands of dollars in music-just down to earth real customer service! He took the time to listen to my needs and placed a lot of importance trying to keep me within my budget. He spent many uncompensated hours picking my brain, coming up with solutions, and designing a system like an artist. There were so many unexpected, "above and beyond" things done to the system that it cannot be put into enough words to describe just how much they are a "one of a kind" company. Everything they did was so helpful for a novice like me. Price is always a factor when buying anything, BUT unbelievable customer service is sometimes way more important than saving a few dollars. My first event was very stressful in itself. As I was setting up the system, I did something wrong. I rather frantically reached out to them for help. In all my years, just about every company after hours, days closed would never help let alone actually reply. Since day one, he treated me like family, and I have had one on one access to him literally day and night! He spent the time to help me fix the things I did wrong, and we absolutely loved the system! Go to their webpage and read their families history, they live up to it in every sense. That in my book is what constitutes a company I would highly recommend to anyone and everyone! If I am ever in the position of needing more or different equipment Madproaudio is the first and only audio company that I...

I dj'd many years ago when they still had disc, records, and tapes. I wanted to get back into it so I did a lot of research. Everything I found online told me that these people were the best to work with. From the first moment I contacted them to long after paying them, the level of communication was out of this world. No matter what you read about them, it still did not prepare me for just how amazing they would be. Not once did I feel like a customer, I actually felt like I have known them all my life.

Even though it is family owned, I suspect like myself, you will have the pleasure of dealing with the owner. He puts his entire heart into the process. Spent days fine tuning the final design of my system. It's not everyday that I spend thousands of dollars online like this and finding people you can really trust anymore is almost non-existant. After a few weeks of customizing, setting up the system. I drove to pick up. If you thought everything was amazing up to this point, they continued to surprise me. Mind you, this is weeks after they were already paid and everything they kept doing was to wow me!

I could hear the system from out in the parking lot, could see the awesome dj lighting through the windows too. When you actually see the system and all the detail work put into it, you finally understand why they are worth every penny. Even one of my phone conversations I had with the owner was about how people don't value anything anymore. I am a business owner too and what this company sells is more than just equipment. They even said that I could find all this stuff cheaper all over the internet, yet will never find another them, so true!

They spent hours on their day off going over the system. I don't think I got out of there until almost 10pm. Even talked to them around Midnight again. Have been in contact with them after the sale too. If you want to deal with the most thoughtful, detail oriented, bend over backwards type of company,...