The Lakeshore Kitchen — Local services in Cleveland

Frying chicken in the hood is easy for this guy. However, competence,customer service, integrity, and consistency is obviously a challenge. While visiting my hometown,I found what could’ve been a decent hood gem(no more no less). After shopping here repeatedly for two weeks daily- what should’ve been easily resolved was met with misplaced ego and poor business conduct. 5 wings and 2 sides for 10 dollars was the deal of the day. I called in to order 12 wings and 3 sides. Upon arrival I requested another side- and paid. At that point , good customer service and competence would’ve said “ you know we have 5 wings 2 sides as a dinner today” nope. Thankfully, I take pleasure in reading and I found this out for myself. While waiting for my order I seen the sign. I inquired as any intelligent being would. Realizing that I didn’t get the full deal and basically paid for another side that should’ve been included. A simple solution could’ve been to simply give the side that should come with my 10 wings. Instead I was met with a debate. His ground was “did I take your order? Does he know who you are?” The fact of the matter is, no matter who took my order and no matter who was calling- integrity, responsibility,courtesy and knowledge of one’s job would’ve prevented this. And if not , once I caught it- a true expansive business man would’ve made it right. I didn’t ask for anything outside of what was plastered on the window. Anyone can open a scrubby restaurant in the damned state of Ohio- but not everyone can expand. Small minds will always do small things.

No need to reply back- I would never take my time to read a sassy message from one who doesn’t operate sufficient business ethics. Come here and enjoy the quick eat while you can-if an issue arise, DO NOT EXPECT competence and integrity to resolve it. Now me- I’m just a few dollars but sure enough you’ll began to miss enough of those dollars from enough customers that are like me. The ones who aren’t willing to just take a bag and settle for anything.

READ A BUSINESS...

Today was my first time trying this new spot. I was in the area and I heard it was black owned. I ordered 4 wings w/fries fried hard. It didn't take very long for the order to be ready. When I got the order and opened it up I clearly knew nobody was listening. My fries or wings weren't fried like I asked but, that didn't stop me. I bit into the fries and totally disliked them. They had no seasoning or salt on them. Next, I bit into my chicken and it was sweet. Like the flour or the chicken was seasoned with sugar. I absolutely hated it. For the wings to be $2.35 a piece you'd expect them to be at minimum decent but, these were NOT. I definitely wouldn't give this place another chance. The presentation and the taste was a total turn off. 2...

I stopped by this place today because I was craving chicken. My experience was good. The restaurant is clean and my food didn’t take long. I ordered 5 wings with sauce, Mac & Cheese, Greens and a slice of red velvet cake. Everything was good and cooked to my liking. I will definitely go back for more!! I wanted to include a picture but couldn’t stop eating long...