United Airlines — Local services in Cleveland

Upon arriving at the airport we were late due to a family emergency. The gentleman at the front desk tried to check us in but could not check our bags. So he rescheduled us for the very next flight we were extremely thankful and appreciative. He told us when we got to the gate to check in and they would assign us a seat. Sounded great in theory but was 100% wrong. When we checked in to the gate the guy asked why we were assigned to that flight because the flight was already overbooked and there were no seats available. We then went to your "customer service" and explain what happened and she literally said that's not my problem but we can book you on an 8 o'clock flight and you "might" have a seat there. To be talked down to and degraded like a second-class citizen is absolutely ridiculous I work just as hard as she does and I don't appreciate the disrespect. If that's how customer service is going to be with United I personally would never fly with United again I was on a trip with my company who I know for fact bought hundreds of tickets to fly our employees to an event. I will do everything I can to make sure that we choose another airline if you can't do anything to correct this issue. We had to ask customer service over the phone as well as a different Clerk to try to get us booked on that flight. They were going to offer other people vouchers so we could attend are Gala and get on that flight. That's the way customer service should be. If someone can't handle that job of showing empathy and truly trying to work with your customer then they shouldn't be in...

I have been a long standing frequent flyer member (since 1988) of United airlines by default as part of their acquisition of Continental airlines. When the acquisition happened, all Continental frequent flyers could have never imaged how poorly things would go for them. The United ways were definitely not the Continental ways and the benefits of membership took a plunge. example: last week I was traveling and I arrived at the airport earlier then usual, so I decided to use on of my United Club passes and get some work done. As I walked in, I was warmly greeted and had my pass scanned and welcomed. The next question is where it all took a turn, "can I scan your boarding pass". I presented my American Airlines board pass on my phone and I heard a loud...NAAAAAA. "Oh, your not flying United today?, You can't come into our lounge". I asked about my membership with their airline and how since they cut all flights leaving Cleveland I had to fly American to get to my destination without taking multiple flights at an increased cost. Her answer, "Sorry". Her demeaner changed from warm and welcoming to cost and rude within a millisecond. If your flying United,...

This morning was the worst airport experience I’ve ever had with united. I arrived expecting to board my flight at 6:20 am, only to find once I checked in that unbeknownst to me, my ticket was cancelled due to the card issuer not being able to “validate the purchase”, I had to pay $500 last minute to get a ticket to Toronto, which unites SAID my card got refunded, yet my credit card charge is pending and the $500 was taken out. I spoke to customer service multiple times at the kiosk and then had to speak to a higher-up to escalate this, no sympathy whatsoever, $500 was taken out, then I had to pay for ANOTHER flight to Chicago for $177. Only to then get that cancelled AS WELL right before I board my flight! AND HAD TO THEN pay $300 for another flight to Chicago. This is the most frustrating and stupid situation I’ve been in that could’ve been simply compensated! I’d rather deal with a third party than directly buy tickets on united’s glitchy...