Spirit Airlines — Local services in Cleveland

No. I had a flight that was scheduled to leave out last Thursday, to attend my brother's wedding The flight was canceled in late evening that Wednesday, the airline didn’t re-book the flight, and left it to me to deal with. Then on Monday morning 4/17 my flight from Costa Rica was delayed a little over 2hrs. After finally boarding the plane and getting to Orlando (the connecting flight destination), We arrived over Cleveland where they realized, what the pilot described as de-icing the wings of the plane, was not done. This is disturbing for many reasons, from what he described had he just chose to take a chance, he would've been risking our lives. The fa t that it was not done, it was realized until after we were in the air and ready to land, and Who would be so reckless as to not do what's required to ensure the safety of the people on the aircraft. We we're then told the plane was being rerouted to Louisville Kentucky, and wouldn't be able to fly out until 230pm today. They stated that we would get a hotel room for the morning and a camp. mea. However, like everything else that transpired, the link was saying there was nothing available.lAfter speaking with several customers reps. and supervisors, the only resolution I was given was, running back and forth between the two, and I can't help you that's customer service/agent had to do this. This has been one of the most disturbing and disgusting experiences I've ever had in relation to the representation of...

The flight itself (from Los Angeles to Cleveland) was a fantastic experience with a great crew and landing on time. The problems I have with this airline (and this is the 3rd time now hence the review) is in its support staff. The staff itself is mostly friendly and professional so I am not sure whether it is a training issue or policies they enforce but this airline has some of the worst customer service practices in the airline industry today. It's really a shame because with some tweaking, I think this could be an amazing airline with high loyalty ratings.

On a this past flight, my bag came out missing a wheel. I went to bag claim services and the woman told me I could only file a claim online and handed me a card with a QR Code.

When I attempted to file the claim online, I got a prompt that they were unable to do so online so I called the bag claim service number. When I get through to a Customer Service person, she tells me they can only handle baggage claims at the airport, about an hour drive from my house!!!

So...four drives drive in and fours hours later ( I am a self-professed horrible quitter), I finally got someone in the baggage claim service center to order me a bag…still waiting on...

I will never fly this garbage airline again. I've booked two flights in the past month with this airline. One was a work trip to Las Vegas in April, where my 10am flight was apparently canceled at 2am that morning. I say apparently, because I was not sent an email nor did I receiver a push notification. I only found out once I got the airport and learned of the cancelation. They got me my money back quickly, so maybe this experience is a 1.5 stars.

This morning, we had a flight booked from Cleveland to Myrtle Beach. We arrived at 430am for our 615 flight. We were greeted with a line a mile long for checked bags (for only two departing flights) and somehow managed to wait in their checked bag line for over an hour and half and missed their flight. Now I'm being told to "possibly" get a refund i have to email and have spirit review this since we were "no shows". No less than 15 people missed this flight for the same reason. Spirit incompetence. From now on, ill pay the extra hundred dollars or take a layover to fly with another airline. Don't fly this garbage airline and don't give this joke of a...