SmartStop Self Storage — Local services in Clifton

Phenomenal Experience! I just have to write to compliment Tanya at your Clifton Broad Street facility. She is just the warmest, most down-to-earth, sincere, genuine, helpful, & professional customer-service person out there!!!

HUGE SHOUT OUT & THANKS to TANYA!!!! !!! 👏👏👏👏☺️

I felt really comfortable from the moment I spoke to her on the phone, & then the same thing when I arrived in person. I felt very welcomed, no pressure at all, she was just totally there to help me — however I needed it.

I must admit that I feel really guilty for unintentionally keeping her there past the time she was scheduled to be finished for her shift (later than the posted office hours).

I arrived around 5:30 PM and the office closes at 6:00 PM, so I thought that a half-hour would be plenty of time just to check out the facility, see my unit, & complete the sign-up procedure. And I’m sure it probably could be enough time for most people, Lol, but by the time we went up to my unit, she showed me around, we chatted, she even showed me a few other units just for comparison….. (I kept apologizing because I didn’t want to keep her there, but she assured me, no worries, she was there to help customers!) Then by the time we came back down to the office & I filled out the paperwork (all online via tablet & extremely easy, but I’m still calling it “paperwork”)….and I’m one of those weird people who actually likes to read what I’m signing before I sign it, LOL!!!! 🤷‍♂️🤣 ….even though it was all very standard stuff & reasonable.

So by the time we finished all that — the tour of the facility, filling out the paperwork & answering all my questions, it must have been about 45 minutes past her official closing time. I felt bad for keeping her (unintentionally, of course) but she was truly in no rush & assured me that she was there to make happy customers!

And she TRULY DID!!!

ATTENTION CubeSmart: PLEASE GIVE THAT YOUNG WOMAN A HUGE RAISE!!!!! 😊😃👏👏👏👏

With warm, honest, genuine customer-service like that, you have earned a grateful & loyal customer!!

And on top of that, just as importantly, the facility itself is clean & modern & beautiful….. Very cheerful & uplifting! (That might not matter to some people, just as a place to store your things, but for me, it does make a difference to walk into a nice, clean, fresh, modern space when retrieving or depositing your things…. It just gives you a clearer mindset & makes it easier to organize your stuff, I find.)

So, across the board, from the facility itself to the staff & even to the clean, pleasant layout of your website & all the helpful tips & blog articles, I just had a really first-rate experience with...

The manager, Tanya, is very professional, very nice and very engaged in her work; making it a very comfortable environment for the customer to be in! When I choose the word engaged, I mean when a manager (in this case, Tanya) goes out of their way to help the customer, by not missing the details (i.e. ideas on how big a storage unit is needed, options on costs, fully explaining the contract and, very importantly, not making the customer feel rushed in any way (i.e. in signing a contract, hurriedly looking at a particular unit, etc.) Tanya, MOST DEFINITELY does this! Additionally, and to no surprise, really (again, due to the way Tanya runs "her ship"), the facility is very clean, comfortable (great lighting, clean bathrooms, etc.) and very secure! To the CubeSmart company, please recognize Tanya for her fine work!...

Tanya at CubeSmart not only provided exemplary customer service but also made me feel genuinely welcome again. Her warm personality and genuine care shine through as she effortlessly assisted me in accessing and even switching units. Her attention to detail, coupled with humility, sets her apart. Tanya's customer service skills are impeccable, going above and beyond to ensure a smooth experience. Her professionalism and dedication to helping customers are commendable. In an industry where service can vary, Tanya stands out for her consistent excellence. CubeSmart is fortunate to have such a dedicated and personable team member. I highly recommend Tanya for her outstanding service and commitment to customer...