Action Plumbing & Heating Inc — Local services in Clio

I purchased a top of the line hot water heater from a big box store. Travis, the technician that came to install it was completely professional and, above all... COURTEOUS and pleasant the entire time he was here. The big box store was unable to get everything that I purchased, shipped to me in time for the actual installation. This required Travis to return to the Action shop and bring the missing items from their stock, in order to be able to complete the job... As I said above, he was completely courteous even when dealing with the big box store's inability to actually meet their self imposed deadline regarding the shipp and delivery dates.

Because of the professionalism and the fact that Travis was a pleasant person, we've asked for estimates on a couple of other jobs!!!

I fully intend to hire Action to totally replace the copper pipes throughout my house!!!

I must add that I spoke with Jerry, the manager of Gilroy's hardware in Frankenmuth and he was the one that recommended Action!

I must also add, the next morning I was going to the basement to adjust the hot water temperature (contractors typically set it a little low) and I discovered a small leak in some of the new plumbing. I understand that things like that typically don't happen, but a phone call to Action at 9:39 Saturday morning resulted in a repair being completed by 12:30 Saturday afternoon!!!

Am I ticked that there was a leak? Nah! On the contrary, I elated that the response I got ended up with a Saturday morning emergency response from Action, allowing Travis to return and quickly fix the problem, with a smile!

Would I recommend Action Plumbing?

💯 Percent YES!!!

Bill

Additional... 01-09-2025. We had a hot water issue, my telephone call requesting service was easy and I was scheduled for service the same day! However, the technician got tied up on Wednesday and the office communicated with me to reschedule for Thursday morning. The tech arrived with a smile on his face and we had a good conversation on controlling the water heater with the app.

As before, these people are friendly and COURTEOUS!

I DEFINITELY recommend you try Action...

I will most definitely be using Action plumbing & heating again should the need arrise. My water heater went out on Thursday night. I called Action plumbing on Friday morning to see about getting it fixed. They gave me prompt, courteous service. I had to have someone else meet them there as I was working. And the person I had meet them said that the Action plumbing employees were very nice and very quick and did quality work. The funny thing is my A/C stopped working a couple weeks ago and I had been putting off geting it looked at. Well Action looked at for me while they were there even though I didn't mention it at all in the phone call and they got it fixed right away. The water heater wasn't so easy. It had a bigger problem than could be fixed in that first visit. Which aggravated me, not because they couldn't get it fixed right away, but because the dumb thing was only like a year old. So I knew there must still be some kind of warranty on it and you know what, I didn't even have to figure that out on my own. Action called the place I purchased the water heater from and got all the info and got the replacement part right from them, and all I had to pay was labor and they did all the running around for me. I didn't even have to find my paper work on the water heater! And the best part was they got it all taken care of on that same day even with all the running around they did for me, and the extra work on the A/C that wasn't even planned in the visit. So now I have hot water and a cool house all with in a matter of hours. I am super impressed with Action plumbing and will be using them again should the need arrise. Thank you Action plumbing for the customer service excellence that you showed in taking care...

We've used Action to put in central air into our home as well as a few plumbing issues and installing an outdoor hose hookup. Never have had a problem, the guys that completed the work were great.

My issue is with the office people. I called Tuesday as Monday night our kitchen sink was leaking somewhere, this was all over the counter, under the sink and the floor. The gentleman I spoke with Tuesday said a scheduler would call me back. Late that afternoon after no call I called again and the girl said maybe Thursday or Friday. It's Friday and I've still not been scheduled. Mind you we just remodeled our kitchen 3 years ago and this company did the plumbing for that remodel. I've since given up and yesterday called another company that did schedule someone to come out today between 12-5. I would have preferred to have a day when someone could come out even if it would have been next week. We've had to shut off the water and plan meals around not having a working sink.

I would highly recommend scheduling customers, even if scheduled out a bit and there could be a chance of being moved up. That shows a commitment and desire for you to solve my problem. Instead I've gone elsewhere to get my issue fixed and will most likely go with the one that knows the importance of making that appointment for my peace of mind.

Note if you do use this company, you won't have an issue with those that come to do the work, it's the office people where you...