Tractor Supply Co. — Local services in Vienna Charter Township

Went in to get Trimmer cord. One of the ladies said she could not help me because she did not know that much about Trimmer cord. She paged for someone else to come help( I could hear the page echo throughout the store) no one came up front to help. The lady told me to go to the back where 3 other women were. ( first mistake, a customer should not have to go to get help when they are talking to one person already. She should have went back to get someone for me herself) She used the excuse that they did not hear her. I went to the back and I could see 3 woman talking and laughing about what they were looking at on a computer. I stood there for 5 seconds ( which is 4 seconds to long) the older lady sitting down looked up at me and I could see by the look in her eyes exactly what she was thinking ( how dare you interrupt my computer time) finally they all 3 looked at me and I asked them this " Is what is on the computer more important than Customer Service?" They realised that they were in the wrong but tried to cover for one another by saying that they did not hear the page for help. I told them I could hear the page throughout the store and they did not hear it because they were talking about what was on the computer. When I figured that after I confronted them about their lack of customer service they were not even going to try to help. I told them to back to looking at the computer because they couldn't care less because I had to stand right in front of them for 5 seconds without them even acknowledging that I was there. To say the least they lost my business for anything they have to sell just because they did not want to do their jobs. You never give up on a customer because they might be looking for a 5 dollar item but the way you treat a customer can possibly turn that 5 dollar sale into a 100 dollar sale or more. Will not give them any of my business again. And I hope this review drives...

I really wanted to get the home town experience by buying my new zero turn mower local. Wish I would have researched the staff at the Clio location as much as I researched my mower.

For one they were rude, you would think by spending a significant amount of money you would at least get some sort of pleasantry. I don't know if everyone there had a bad day or what, but all the people I interacted with were borderline rude. If TS didn't carry the Bad Boy line, I would have walked out.

I did ask about the mower and their experiences with people who bought them, basically got the cold shoulder one even piped up to tell me it was more expensive then another one, that I would have to cover the excess. Yeah I can read...

They said they would also put a sold sign on it, and move it to the back garage (they never did either) I did have to rent a trailer from another store as they won't fit into a truck obviously, so I returned the next day. When I got there the same lady was there, again not really helpful. I told her that I was there to pick up the mower. She asked if I brought a tractor, I laughingly said, actually I brought a trailer to pick up the mower. No personality there, and I am a really easy going guy.

Next I knew they were bringing it out, nice this is the first zero turn I owned. I told the lady that, and got exactly NO explanation how to use it, not tips, not tricks, nothing at all. Horrible service.

She then loaded it on the trailer and said there was an extra key in with the paper work, well there wasn't. I rarely write a bad review unless it's merited in this case it is. I will be paying this off and will not be buying anything from this store again, it's too bad, I really like the local chains, but this experience will have me shopping...

This review is a couple days late but, better now than never... I moved into the area a little over a year ago and where I came from, TSC is not local. This place has become one of my favorite establishments for all the needs of our homestead... That being said, I came in on Friday. 4/9/21 and purchased a log splitter. Paid in full, took her home and gave a test run. Everything was good. Started on the first pull! Next day I was ready to split a facecord or so and I couldn’t get it started. Long story short, something was wrong with the motor. Called and talked to Mike, the assistant manager, and he told me to bring her in, so I did. No questions asked, and with the help of the store manager Milayla(hope I spelled that correctly), they swapped out the one I had with a new one! These days, that kind of customer service and standing behind their products, is a dying breed. Mike had me pick out the replacement, start it up, and made sure I was satisfied before I left. Everything has been flawless since! TSC, look at the employees of this location and as a company, do them a solid. All of them! Myself and everyone I know in the area are now dedicated customers👍🏽👍🏽 Thanks...