Coachella Ace Hardware — Local services in Coachella

Our water heater burner went out last night. So of course today we're on the mission to find a replacement part. We entered the store and Giovanni helped us. He showed us what they had there in stock and turns out the part needs to be ordered which would arrive on Monday. He also explain the part is returnable if it didn't work. He also went out of his way to check their website to see if another Ace in the area had the part where were looking for. he also check Lowe's website and home depot's to see if they had the part we needed. Giovanni had great customer service not only did he try to help but went out of his way to help us find the part we needed. I give Ace hardware in Coachella five-star for the customer service that I received...

Customer service nonexistent. 3 employees, I'm the only customer and no one greeted. When I found what I was looking for (my 1st time in ACE) I realized it was a few dollars more than at Home Depot or Walmart so I changed my mind. However I decided to browse and decide wether I would come back. Instantly I felt like I was under surveillance. Did they approach and ask if I needed help, NEVER. Conclusion I won't shop there again and my message to this newly acquired business in the City of Coachella is STOP PROFILING YOUR CUSTOMERS. I'll continue to shop LOPES HARDWARE on 6th Street. Mr Torres Sr and Jr greet everyone, are helpful and let you browse without feeling like your under...

I was looking for Traeger turkey blend pallets at 6:30pm on a Wednesday evening by the time arrived to the store it had just locked its doors but Ryan saw me and let me in to get my pallets and was nice as well as the cashier Priscilla. I am blown away with the service and the kindness. Neither of them knew me and could have easily said sorry we are closed but instead they helped me. Saved my Christmas dinner since I live in Blythe which is an hour and a half drive away. I’ll gladly be back to...