Verizon — Local services in Coal Township

The service from Bryan was too notch,as far as Verizon/Russell it was an awful experience unlike any we experienced at this particular store,I am fully aware of covid restrictions but when you visit the store & it is one customer per employee & you are standing out in the extreme heat for over an hour it is unacceptable,I just think it is ridiculous to have one emplyee staffed on a Friday night,I have been to many places with restrictions & distancing & they accommodate their valued customers with seating & coolers outside with bottled water to make the eait less arduous,in my opinion Verizin/Russell has not a bit of concern for the customers that allow this business to survive especially during a pandemic,there were people sitting on the curb & lined up as we left which was roughly one hour prior to closing,I can only guess that many left in frustration or were turned away,for the cost of buying a phone & the overexaggerated price for accessories I feel a customer deserves better,we dealt with Bryan a few days prior for info on buying a new phone & he was so kind,helpful & knowledgeable & why we returned,the way this business is run is extremely poor & no reflection of a awesome & dedicated employee Bryan,Karen &...

I didn't have a bad experience per-say, I stopped in about porting back to Verizon at the Coal Township location. When I stopped in, there was a few customers there but it wasn't slammed. No one really offered me any assistance, I had to go out of my way to get it. At that point, after I explained my situation, they told me to call customer service. This was the ultimate way to get this taken care of and I stopped in the next day to officially clarify the steps since customer service is very busy now, especially the win-back department. It would have been nice if the representatives at this store would be more friendly. They're probably good at what they do, just seems its not customer...

Lucky I even gave it one star. If it was up to me it would be NO STARS. They told me if i sign into my gmail ALL MY STUFF WOULD RETURN... Well that was a lie!!! Not even worth contacting a manager / district manager or owner because they will not return your calls or email. All that store cares about is their commissions and shove you back out the door!!!! DO NOT GO THERE IF YOU WANT COSTUMER SERVICE!!!!!

:-(

I'm sure this review will be deleted but I hope someone will read it before...