Taco Bell — Restaurant in Coal Township

⭐ 1 Star The fact that this place is still sitting at three stars honestly feels generous. I showed up trying to give them the benefit of the doubt — and got hit with a reminder that optimism does, in fact, have limits.

The dining area looked like it hadn’t been cleaned since the last presidential administration. Dirty tables, trash all over the floor, and garbage cans overflowing like a science experiment. Mobile pickup orders are kept behind the counter where customers can’t reach them, and of course, there was nobody at the front to help. My order sat forgotten in the Drive-Thru area for over five minutes before anyone realized it existed.

When they finally handed it over, they didn’t even bother giving me a bag. Just a lonely food box — no napkins, no utensils, no drink, nothing. I was told to “go get all that myself in the lobby.” Every other Taco Bell bags your order and includes what you paid for. This location can’t even manage the bare minimum.

And the food itself felt like a budget version of what Taco Bell normally serves. My cheese sauce was only a quarter full, and the meat portion looked like someone measured it with a teaspoon. It genuinely feels like they’re rationing ingredients.

Between the lack of cleanliness, the lack of service, and the lack of basic effort, this place needs new management, a deep clean, and a...

I’m actually amazed with the people that work at this Taco Bell. Between getting the ATV crowd, who comes in and trashes the dining room, the dining room is always so nice and clean to be in. I’ve watched a customer scream at one of the pregnant women working there because his chicken strips were too expensive and threaten to throw them at her and she still provided service with a smile. I’ve seen people come through the drive thru and demand that their entire order be remade because one ingredient was missing from one item and the workers provided that with a smile. I’ve watched these workers be absolutely berated and screamed at for simply making a simple and easily fixable mistake while having a full dining room and a line wrapped around the building and they’ve never once given a problem to fix an issue. I have to commend these people for keeping a smile on their face when people have been the most unkind. I think the restaurant and service have been...

I understand this is a new location that has recently opened. The mobile app for this location doesn't allow you to order all the items on their menu and you can only order Pepsi, Starry, lemonade, Mountain Dew Baja Blast and regular iced tea. You can't order the other drinks available inside. This has supposedly been brought to the manager's attention. The Dragonfruit paradise tea is always sold out! Maybe you need to order more to have on hand. My tacos were put upside down in the bag and they weren't wrapped all that well, so the toppings fell off. I also had chicken meat mixed in with my cinnamon twists. This location needs to step up their game. Also, do you really need 4 employees at the drive through window who were less than courteous. Are napkins a thing of the past, or do you have to request...