Metro by T-Mobile — Local services in Cockrell Hill

I have been coming here for several years, and I always look at the latest phones. I upgrade regularly and the staff has ALWAYS been not only helpful but friendly. They recognize me and always do something extra if I need it, because they know me as a regular customer and value my business. When the ZTE Zmax Pro turned out to be a lemon of a model, they pulled it out and stopped selling it to their customers while other stores including corporate kept unloading these lemons onto their customers. I highly respect this store's manager for making that decision. This is a place where I can always expect to be taken care of as well as they possibly can. I look forward to going in even when my phone is giving me trouble. I really enjoy shopping for upgrades and I am a low-end...

Where should i start, first i was sold a used when i paid for a new phone. I found this out after a manufacture defect 4 months after getting my phone. The staff were very unprofessional. They did not then could not correct the problem due to them selling me a phone that was transfered to my account voiding the warranty. So i have a used defective phone and the best Metro can to is sending me from this location to corporate... Very disappointed. Years of being a Metro customer and this is the Customer...

Terrible Customer Service. After trying desperately to reach customer service by phone(good luck trying to reach a person) I drove out to this store. They were absolutely no help. The store clerk couldn't care less about my problem and did nothing to help me. They told me I was out of luck and stuck with my service turned off even though I made a payment recently.

In the end, I tried live chat out of desperation. The chat agent resolved my problem in less...