The UPS Store — Local services in Coconut Creek

Unfortunately, I have had several negative experiences here. Nothing to write home about until now. They are generally an older crew working (50yrs+) at least the times I go and they look miserable. But looks are one thing, treating customers with a lack of care is another.

TL;DR Long story short, unless you have your package ready with a label and you are just dropping off, they appear to be bothered by doing their actual job, especially the one with glasses whos always hunched over, his name escapes me at the moment. If you present an Amazon QR code, they get visibly upset, as if you ruined their day. I don't believe its personal, they just appear to hate Amazon's process.

Generally, I don't take these things personally, they hate their job or this particular task, I understand, but as long as they do their job its all good with me. However, my last experience was terrible. I'm returning a weight set to Amazon, it was 8 packages. Amazon sent me 1 QR code. I packed the car, drove over there, unpacked the car and the older employee took one look and immediately said what is that, no. I mentioned its a return, he said its over weight and I don't have boxes for those since the boxes look damaged i'll need to rebox them and I can't do that with 1 QR code.

I said ok, I understand. I called Amazon, explained the situation. They said no worries, we will give you 8 QR codes so they can ship them individually back. I said great. I copied all the QR codes into 3 pages to make it easier for them to scan. I went back to the store, as luck has it after waiting in line again, I spoke to the same older employee. He said ok what now, I calmly explained, well I have 8 QR codes for you so you can divide the package. He said no, you don't get it, I can't do it, its over weight. I said how is it overweight if they are shipping individually? To which he responded, it counts as one. I was over it at this point, he simply couldn't admit that he didn't want to work with the weights...

This review is to formally report an upsetting and unprofessional experience that occurred at the UPS Store on October 14th, around 10:15 a.m. with a store clerk named Katrina. I arrived at the store with a Temu return package, which I had placed inside a large clear plastic bag. Upon presenting it, Katrina informed me that UPS could not ship items in a clear plastic bag and that the package needed to be enclosed in an opaque envelope or box. While I understand and respect UPS’s packaging requirements which state that all items must be securely packed and not visible through the packaging, her delivery was unnecessarily demeaning and mocking. I politely asked if there was a used or recyclable envelope I could use to comply with the policy, but she refused. I left the store, placed my package inside a large white paper bag, sealed it securely, and returned. Katrina again refused to accept it, stating that it was “not packed properly.”I disagreed with her statement and I took photos and a short video of the package and incident for documentation and asked for the manager’s name so I could report the issue, Katrina stated that she was the manager and began raising her voice and behaving in a threatening and aggressive manner, making me feel extremely uncomfortable and unsafe. I repeatedly asked her to lower her voice, but she continued to shout, forcing me to leave the store in shock. I later purchased a large opaque white plastic envelope, returned to the store for a third time, and another clerk named Ethan accepted the package without issue. Katrina’s behavior was unacceptable, intimidating, and unprofessional. No customer should ever be treated in such a hostile way. I strongly request that UPS review security camera footage from the store during the timeframe of my visit and take appropriate action to address...

I am currently leaving this UPS store very upset. I was sent here to do a fingerprint/ background check. I went in line for a little bit until I saw the fingerprint machine. I proceed to follow all the instructions until they asked for a technician. Matthew came checked my ID and went back to help many other customers that came after me . I understood they were busy so I was patiently waiting and trying to do it myself. At some Point they should’ve said she’s also a customer too. Let me go and help her cause they saw that I was waiting . It was two people in there now working and one just walked in . It was around 4:50pm with no crowd now and the girl told him ,you help her I’m about to leave. He came for two mins and went back to moving boxes. The new employee clocked in and I asked for help again only to get we are busy so call the number on the screen they can help you . I’m guessing it 5:05pm so now she definitely not helping after 5. I to call the number for assistance while they moved and taped up boxes . The point is they could’ve spent five minutes of their time to help me out instead of it taking me 30 minutes plus. The attitude was like fingerprint thats not our company so she’s not a priority. I don’t know if that’s the protocol that the fingerprint people aren’t important but definitely check that attitude of...