Terrible customer service. Avoid.

Ordered a pizza and a family meal for my daughter and friends. The phone was busy, so ordered (and paid) online at 7:09.It was supposed to be ready at 7:24 (though they said usually 30 min) I was got there at 7:40 (30 min later) and they could not find my order. They made some pretense of its in process, but I could tell by the body language that it wasn't even started.

They said it would be 30 min. Well, I have a gaggle of hungry kids, so I asked if they could make it right. I asked for sausage and pepperoni on the pizza. They asked if I wanted another pizza, and I said no, the family meal comes with a cheese pizza, could you maybe add something. He then explains how that increases the price. I tried to explain that since the pizza was not in the oven, already 20 min past the promised time and will be another 30 min, could they just add it? The "I'll talk to the manager" answer. No apology, no empathy. I'm just another order.

Another guy comes to me and says that'll be $7 and change for extra toppings and I said forget it. Not worth it, plus I'm not giving them any more money. So here I sit waiting for a pizza ordered an hour ago for a group of hungry kids. If I hadn't of paid, I'd be gone. This is not a business that values their customers. Mistakes happen, no one is perfect, but it's how you respond that defines you.

I can't comment on the food, don't have any, but regardless, I won't be coming back.