A buddy and I were on a motorcycle trip from eastern Nebraska to Yellowstone and points west. We only had a week and planned on seeing as much as possible. Well, my 2006 Yamaha FJR1300 had different plans once I hit the 6500 to 7500 ft elevation. My bike was not happy with the change in altitude and wouldn't let me proceed west. I did some looking in the FJR forums and found that there was a recall bulletin on my bike that had never been taken care of by the previous owner (thanks buddy). Since the bike was 10 years old the recall was actually expired per Yamaha.
Tom did me a solid and contacted Yamaha and asked that they honor the replacement to which Yamaha did on a "part only" basis which meant that I needed to cover shipping and labor. I agreed and the part was shipped overnight and I received a call 10:30am saying the part was in and to limp my bike in for repair. Ok...10:30am in Cody Wyoming!!
Ryan the mechanic installed the part in about 20 mins and the problem was solved and we were able to continue on our trip with only one day lost. Tom, Ryan, Evan and the rest of the MVM team were professional and did what it took to help a traveler in distress. Tom even asked that I give him a call when I got back home to let him know that everything was good and that I made it home safe!
These are real people that are about business. Tom is a guy that says hello and "can I help you" to every person that walks through his door. I was lucky they were there in Cody and was at their mercy. I got out of there for $100! I am sure half of that was shipping! They did right by me for...
Read moreTerrible service I called and I live an hour away and asked if they had tires for a Harley motorcycle they gave me a quote for a little over $500 for two tires I called around and found the same tires for $160 cheaper and went ahead and bought those but the place I bought those at was busy and I had already been told by mountain valley that they had the time to do my tires today and it would only take them about an hour. I brought my bike in their garage and brought my tires in for the owner I believe to tell me that he wasn't going to be able to do it today he was upset and through a little bit of a fit about how I didn't buy the tires from him when I found the same exact tires for $160 cheaper somewhere else I will definitely never bring any business back there again and I will make sure I steer everybody I know away from them terrible business. I don't know if it's because of the virus going around and how bad it's affecting businesses or what because they seem to have ok reviews but definitely lost me and anyone I know....
Read moreMe and a friend we're on a motorcycle trip last week with Yellowstone as our destination. During a fuel stop in Shoshoni, Wyoming, I discovered that my rear tire was wearing excessively. Thank goodness for technology, I asked my son in Nebraska to find a motorcycle repair shop in Cody, WY. After calling a few places, he suggested MVM. Skylar, who answered the phone there, was very helpful. He informed me that he had the tire I needed for my GSA and would stay open and wait for me to arrive. Now that's service!
We arrived at MVM before they closed, Skylar assessed my issue and we made arrangements to have not one but two tires replaced the next morning. This wasn't a problem since we were staying in Cody that night anyway.
I got to the shop a bit early the next morning and was promptly serviced and out the door in less than an hour.
Thank you to the crew of MVM for minimizing my down-time and making my trip completely trouble free. Service like this is rare these days. Their customer service is...
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