Target — Local services in College Park

I ventured out one morning, desperate to buy a new cell phone. At the last minute before I went to T-Mobile and Verizon, I decided to get a price comparison at Target.

I spoke to a Target representative and explained that my cell phone was broken, and I needed to buy a new one. Because I had concerns about the process of transferring data from my SIM card from my broken phone to a new one, I asked the representative about the return policy. He fumbled and called for a manager.

Tia, arrived. I explained my situation and showed her my broken cell phone. She took one look at my phone and told me, "Your cell phone is not broken." Apparently, there was a setting that needed to be switched in order to fix it. Tia remedied the problem with the "broken" phone in 1 minute--literally.

If I had not come to Target prior to visiting T-Mobile and Verizon, I never would have met Tia. If I had come to Target on a different day, I might not have met Tia. If Tia had not come to the Technology Department on that particular day at that particular time, I probably would have visited T-Mobile and Verizon which would have incurred significant financial hardship.

Tia explained that she had a background in IT. That is how she knew how to recognize the problem and how to correct it. Without overstating it, her knowledge, skills, and abilities saved me from disaster.

I learned that Tia works at the Customer Service Desk as a Manager. Can you imagine my unimaginable serendipitous good fortune of the timing and talent that Tia brought to bear on my distress? My cell phone had been "broken" for a week, I suffered the frustration, fear, and fragility of impending financial and professional fall-out. The dire situation promised painful consequences. In 1 minute, Tia made all that evaporate.

As you can imagine, my cell phone is immediately tied to my quality of life--personally and professionally--as it is for all of us. Tia could have ignored the problem on my "broken" phone and encouraged me to buy a new cell phone. Instead, she took my best interests to heart and improved my quality of life with 1 minute of her time and expertise.

More importantly, she improved the reputation of Target in...

The Pharmacy department needs to address its obvious bais. I was waiting online for help regarding a prescribed medication that was given to me leaving the hospital. The sale associate deliberately ignored me and took the customer who skipped me over at the next counter. I thought the other customer was just asking a question, but she was checking out with her items. And the Sales associate happily checked her out, even though she saw me waiting on line. She finally addresses me in a very rude matter. I bypass it and asked where I can pick up the medication. She point in some direction and didn't even bother to help me the way she helped the woman who skipped me. I finally find the medication and join the line once again. She tells me she can not check me out, even though I watched her check out the customer who skipped me with an item she picked up in the aisle. Apparently, your Pharmacy registers can distinguish between an item from the aisle and items that are prescribed. She said "I can not check you out..." In short, I don't think she wanted to help me. It's sickening because I am a sick individual, and customers buying items from the aisle or the prescribed medication from the Pharmacy should be able to check out from the Pharmacy. CVS, Walgreens, and other Pharmacies ensure their customers are picking up the right medication, and they have no problem checking out their customers at their register whether it was over the counter or prescribed. I am not sure if the young woman was lying because she didn't want to help me. However, it is unacceptable, and Target should address immediately considering I am a sick individual. Also, address the blatant bias at this location. I realized it is mostly multicultural. However, there are some cultures that are biased against others, and that is just as important as cultural sensitivity training. I do believe she help the other woman because she shared culture with her, and blatantly didn't help me, even though our checkout was the same.

P.S: There was no one waiting in line. She literally could have checked me out but chose not to. It was a horrible experience. And the Pharmacist saw and did not intervene....

Today,December 24 2024 my friend and I visited the electronics department at Target, and we had an extremely disappointing experience. We were looking to purchase an adapter, which was locked up, so we called for assistance. A Hispanic mid twenties woman with black straight hair, chubby, and about 5’4”, came to assist us initially. Instead of helping, she told us she had “a lot of customers,” which we were completely fine with waiting for our turn wasn’t an issue.

After waiting a while, a sweet employee (whose name I won’t mention to avoid getting her in trouble) came to help us. Shockingly, the first woman yelled at this other employee, claiming she wasn’t supposed to help us and should’ve been helping other customers instead.

I was stunned by the unprofessionalism. I asked why she couldn’t just help us, but instead of resolving the situation, she began arguing with us! At this point, I pointed out that in the time she spent arguing, she could’ve simply unlocked the adapter for us so we could pay and leave peacefully. Instead, she continued the argument, showing a complete lack of customer service.

Unfortunately, we didn’t get a manager to get her name but we should’ve done it, but her attitude and behavior were unacceptable. This experience was very...