Dunham's Sports — Local services in Columbus

Dunham's Sports Columbus,IN has absolutely the worst management team of any retailer I've ever seen! We went to buy these softball cleats for Kaley today keep in mind one shoe was in the box and the other was literally sitting on the display rack shown in the picture very clearly $34.99 (took the display because it was the only one of the correct size needed) we got to the register and they rang up $80 we very politely informed the young cashier that the price was incorrect and went back to show him the price shown on the shelf. He asked for a "manager" to come over for the price override. Amy the "manager" we easily the rudest person I've ever come across in a retail setting. Her first sentence out of her mouth was "I've worked at Dunhams for 7 years and there's no way these shoes are marked $34.99 from $80" I believe maybe something along the lines of "hi how can I help you" probably would have been a better first impression. She then proceeded to basically tell us we were liars. We then asked to speak to another manager, then " Bill" came over and was equally as rude and belittling and even laughed at us when we explained the situation. He walked back with us and we pointed out where the shoes were located on the display. His response was " I can't help it if someone put the shoe on the wrong display price" well the only issue with that is the exact shoe we had WAS the exact shoe that was listed on the display tag, word for word! Needless to say although we had around $200 worth of items we left with absolutely nothing! I'd rather pay MORE for the same products somewhere else than be treated like a liar and belittled by those who are supposed to service customers and keep them coming back. I know for sure we will never step foot back in that store ever again! Feel free to share away I even felt bad for the young man working the cash register as he explained the the managers there were not nice people,...

What a joke. If you aren't buying something off the shelf then good luck finding help. Their flyer advertised a treadmill for a really good deal but we were at the mercy of their staff getting it from the back storeroom. 30 minutes later, someone finally wheeled one out so we could purchase it. In that 30 minutes, I saw very few employees there. It's no wonder they have so much of their merchandise tagged for shoplifters because most people probably lose patience. Most employees appeared to be working in the guns section so good luck if you had any questions about merchandise other than guns. The cashier I saw was the slowest I have ever seen in the 30 minutes we watched. He knew we were there for the treadmill because he called the lady the first time and she said she was going to answer the customer she was serving question about the price of a gun. He never once made an effort to call her again knowing full well what we were waiting for until we finally asked again once my wife had returned from returning something at JCP. Reluctantly purchase only because of the price on something we wanted but will be hesitant about ever returning there again. Just another deadbeat store for the slow death of the...

Prior to my husband driving 1 hour 10 minutes to Columbus, I called this Dunham location to ask if they had a kayak in stock that was in the ad. I asked the gentleman that answered the phone if he would hold one for me, he said they had plenty in stock, there was no need. When my husband arrived at the store, he said the kayak was NOT the one in the ad! The gentleman tried to make it right by substituting a similar kayak, the manager Bridget was not having any part of achieving customer service and refused to cooperate. This was our first experience with Dunham Sports and I must say the lack of respect, concern and customer appreciation was beyond disappointing. Price is very important to me but Customer Service is priceless. With this kind of public relations, I would be worried about any big purchases because if this continues they may not be in business long. I see other reviews and none are positive, all are commenting on the...