GameStop — Local services in Columbus

I went in the store yesterday. Was helped by cameron. I had one simple request. I want to trade these three games in and use the credit to get gift cards. He stated he was going to put the money on a preorder and I’ll get more and I can come back later and cancel and get the credit. Again I told him I just want to trade these games for gift card. This went on for a couple minutes then he acted agitated that I didn’t want to preorder a game. Finally I thought we got somewhere until I got home and checked the website and I did not get as much for my games as it said. So I checked my receipt and I had been charged 25 dollars for a pro membership. I was not asked or told that it was on there. To me that is theft. Taking money without asking. It felt like I was in a sleazy used car lot with someone doing everything they can to take advantage of me for simply walking in the door and being a customer. Needless to say I will never walk back in that store. Then had to spend almost 2 hours on the phone with customer service to ask for refund for something I would have told cameron I didn’t want if he would have asked. I understand now why the store was completely empty. If you look at your customers simply as someone to take advantage of they stop complaining. I did not feel appreciated that I chose to do business with them. I was just someone to take advantage of. I hate to say it but it may just be time to close the doors if you can’t appreciate the people who spend money in a place so you can have a job. But putting charges on someone without asking should be immediate termination in my opinion because it’s stealing from your customers. Shame on you cameron and shame on...

So I bought a wired xbox one controller online and picked it up yesterday just to have it not function the second I got home and tested it. So my first thought was that maybe it was something I did, so I tested the usb ports on my xbox and they worked properly. So I called up the store asking them if I could return it for a different one since they gave me a dysfunctional product and I was told I could as long as I had the receipt. However it was 30 minutes until the store was going to closed so being kind I asked them if I could return it tomorrow as to not bother them and they said that was fine. I woke up today and called in just to make sure everything was still fine and was greeted with an automatic voice mail that was repeating itself twice at the same time for whatever reason. I recalled at least 40 times and gave up and waited a couple hours. I called back and finally got a person to talk with. I told him my situation and was told that they are taking no returns until they get the say so and to check in on Wednesday to see if they have any further updates. NOW I understand that with the virus going on they cannot accept things back into the store once outside due to safety concerns. However I shouldn't be lied to and then be borderline called a liar by the store manager. Honestly the customer service is extremely lacking and I truly wish they work on...

I came in the other day asking for an item and the manager Nick blurted out loudly “we don’t sell that in store, only online because it’s cheating”…confused a bit I asked, “you all sell something illegal that can get you banned?” Nick stated yes!…..subsequently Noah, one of the the workers stated, “you should just practice, instead of cheating”……. I spoke with Nick afterwards in reference to how unprofessional their comments were to me in a store with customers. I didn’t know much about the product, but why would a customer automatically assume something illegal would be sold at a...