Petco — Local services in Columbus

I took my 3 dogs into the grooming salon in Petco today to have them groomed. We just moved here from out of state so this was my first time trying them out. First off when you come to pick your pets up they give you a ticket to take to the counter inside petco to pay. I find this strange because you don't even get to see your pets or what you are paying for beforehand. I started looking at the ticket and see an extra $15 charge for each dog. The $15 charge was for a comb out and scissor trim!!! Shouldn't that be included in a full grooming price which I was also being charged for?!?! I thought maybe it was a mistake so I asked the guy who was checking me out. He said they charged everyone for that service. I couldn't even believe it! Why not just include it in the full groom price? It seems like it's just a way to upcharge your customers. I thought to myself well there goes your tips! When I got back to the groomers I presented them with my receipt and they brought my dogs out. I was immediately disappointed when I saw one of my dogs which I asked to have a bichon frise hair cut. I was even charged extra for that haircut! She looks nothing like a bichon Frise or even a poodle which is what she is mixed with. She looked terrible! What little hair was left on top of her head was all uneven. The lady then informed me that she had cut one of her legs. I understand that can happen sometimes but I was just upset with everything so I leashed them up and left. After getting them home I was inspecting the $172.00 job I just paid for only to be more disappointed. They didn't smell like a fresh bath. I assume they put some kind of perfume on to make them smell better but they don't feel or smell clean. I discovered they missed the hair in the arm pits of two of my dogs. Long hairs were sticking out from their paws. Their legs were uneven and their toenails were jagged. They didn't even clean their ears. I called the manager and told her I was very unhappy. She said if I came back she would refund the $15 charges. She was extremely nice and did get some of my money back, but I still paid a little over $120 dollars for a mediocre job at best. I definitely will not have my dogs groomed...

Very good variety of reptile/aquarium supplies and usually have everything in stock. UPDATED. Unfortunately, they seem to have recently increased their prices. I understand that many businesses have found it necessary to increase prices due to the current circumstances that are entirely out of anyone's control. However, petco seems to be increasing costs for unnecessary reasons. Obviously, they do this not out of genuine fear and very real possibility of losing everything. Unlike so many business owners that must live day to day not knowing what will happen from minute to minute... it just seems to me that petco is jacking up prices simply because they can. Not to mention the fact that the animals they carry seem more and more neglected and improperly maintained by employees who clearly no nothing about these animals, let alone how to care for them. The quality of the products they sell, specifically feeder insects, fish, etc has become borderline deplorable. Dead feeders stacked up that have been there for God knows how long. Juvenile beardies that are emaciated, clearly suffering from various ailments, a lot of eye infections, lack of proper lighting, diet, and habitats in general. Some are very obviously so ill that they can barely open their eyes. I just don't understand how a company I once trusted has fallen so far so fast and seem unbothered by any of it. Not even the literal abuse of the animals under their care. I am highly disappointed in this company and blatant disregard they exhibit is homely quite disgusting. So, please consider taking your business to a reputable shop with healthy conditions, and staff that are truly knowledgeable and actually know how to care for their pets and allow them to thrive. These are the ones that in my opinion, deserve and desperately need your business to continue providing us, the customers, with exceptional service as well as excellent husbandry and care for the animals under...

This store has a constant problem with not getting someone to help catch fish.Wait for 10 minutes for someone to help. Nothing. Walk around looking for help. Nothing. I only stop there after shopping at SAMS club because I have to pass it on the way home. No more. This is the same store that once refused to catch the fish I wanted because the store policy was that they do not catch individual "schooling fish ". The reasoning is that they are hard to catch. I am 73 years old and have been collecting tropical fish since my age was single digits. I had never heard of such a policy so I repeated back exactly what he said to me to make I sure understood. He said yes that is the policy. I just turned and walked out of the store. If a customer wanted a particular parakeet or hamster would they just reach in and grab any parakeet or hamster without asking which one they wanted. I doubt it. They do not understand that people can be just as passionate about a cold blooded fish as a warm furry hamster. I contacted PETCO customer service with an email to ask why they have this policy. No response. There is no need for an MBA from Harvard Business School to understand this - GIVE THE CUSTOMER WHAT THEY WANT. Not what is convenient and easy for you. As I said I only stop there because it is on the road back home from SAMS. No more. I know a better place to shop. Pet Supermarket on Macon road. They are always polite available and do not have an insane - "catch no schooling...